9000 Northgate Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
refrigerator service
A very courteous and efficient service provider. Thank you Antonio!
Wanda S, San Anselmo, CA
Thank you
Jose was on-time, extremely professional, and very helpful. Greatly appreciated!
Tom S, Petaluma, CA
Repair
Bobby was great, I rate him a 5, he came in the time frame did his job and my dryer works again. He was apologetic for the delay, and he had not control of it. But the time from his visit 7/26 or so I strongly felt I was in a loop, I had a hard time getting to a person to confirm the backlog for the 1 part I believe I would still be waiting for Bobby to come and complete the task. The 1st time I was able to reach a person, which took several different numbers and picking different options, he said he would a request to supervisor to get a new dryer, due to the length of time, next email, my weekly update via email, said the part is on the way. I understand automation but there needs to be a way for your clients to contact someone to follow up on what is going on. I would have been happy with an email address, I tried several numbers and honestly not sure which one worked. It shouldn't have been my contact, or the request for a new dryer for someone to look into the backlog of the missing part. My rating is for Bobby the company I'm not so happy with.
Carolyn B, Novato, CA
Washing machine repair
He was very professional and courteous. He explained the problem in detail and informed me the necessary part would be mailed to my home-and it was on time. I was fortunate to be his first call for repair.
Yvonne V, Novato, CA
Fantastic Service Tech!
Great service tech. Let me know when he was arriving, let me know what he was doing, and then took care of the issue. I recommend him 110%!
Michael K, San Rafael, CA
Driven
Worked hard and fixed the dryer on the first try
Brian M, Petaluma, CA
Great
Good came on time efficient
Anne S, Corte Madera, CA
Home owner
Ron was very respectful and expand the problems very good. 👍
Beth O, Sonoma, CA
Washing Machine Trouble
Bobby fit me in a day earlier than my appointment, arrived on time, was super polite/professional/friendly, diagnosed the situation in minutes and shared it with me, got approval to fix the problem and had my washing machine up and running in less than 20 minutes. Amazing! My sincere thanks.
Nick A, San Rafael, CA
excellent technician
He knew what he was talking about and answered all my questions....he was very polite and courteous....
Robert T, Petaluma, CA
