2180 Tully Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tina W
Sloan was efficient and explained what he checked to try to resolve the heat efficiency issue. Unfortunately, the problem may be a controller board that would cost as much to replace than buying a new dryer. It’s frustrating that manufacturers are developing appliances that don’t last long. My GE dryer was only 2 years old.
Customer service response - Thank you for your feedback, Tina! We're glad Sloan was efficient and informative, though we understand your frustration with the appliance's lifespan.
Sears Home Services on April 23, 2025
bnita25
Solan was extremely professional and knowledgeable.
Customer service response - Thank you for your positive feedback! We're glad to hear Solan was professional and knowledgeable during your service.
Sears Home Services on March 26, 2025
Linda V
Chris did an amazing job fixing our ice maker. He was very knowledgeable and kind.
Customer service response - Thank you for your positive feedback, Linda! We're glad to hear Chris was knowledgeable and kind while fixing your ice maker.
Sears Home Services on March 25, 2025
Liz K
Christopher was very nice and pleasant to talk. He was helpful in explaining what is wrong with the unit. Fixed it and cleaned up. Even had enough time to add a fridge motor dusting to the service.
Customer service response - Thank you for your positive feedback, Liz! We're glad to hear Christopher was pleasant and thorough in his service, including the extra fridge motor dusting.
Sears Home Services on March 10, 2025
Doris L
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 01, 2025
Lupe P
The technician was fast, neat n knowledgeable. He fixed the burners of the stove.
Customer service response - Thank you for your positive feedback, Lupe! We're glad to hear our technician was fast, neat, and knowledgeable in fixing your stove burners.
Sears Home Services on February 10, 2025
Renee G
Had an old fridge that needed a new ice maker and I was worried Sears would not have the part available anymore. He reassured us. He ordered the part and was back in 4 days to install. We were kept updated on Christopher’s arrival. Friendly, polite, informative and knowledgeable. Kept workspace clean, did his job well & efficiently. We were informed about warrantees and if anything went wrong what we should do. Would recommend Sears to friends and family.
Customer service response - Thank you for your detailed feedback, Renee! We're thrilled to hear Christopher provided excellent service and that you were satisfied with the repair process.
Sears Home Services on January 23, 2025
jocelyn G
Technician Bernard was great and deserved⭐️⭐️⭐️⭐️⭐️. He took care of ordering the part needed and it arrived in a few days. My complaint is that our repair was delayed because the automated virtual assistant kept cancelling our follow up appointments stating that it was still waiting for the part. I had to call customer service to let them know I already had the part and appointment was successfully scheduled.
Customer service response - Thank you for your feedback, Jocelyn. We're glad Bernard provided great service, but we apologize for the issues with the automated system. We appreciate your patience and are working to improve our processes.
Sears Home Services on January 19, 2025
Esther N
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 16, 2024
Walt W
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 01, 2024
