2300 Hilltop Mall Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great job
Patricio went above and beyond to make the dishwasher close properly for me.
Arthur B, El Cerrito, CA
Maria F. Was fantastic!!!
Maria was very helpful…….very friendly and understood washers. I certainly would call Sears and ask for Maira's help with a future problem. Thanks Sears, for sending Maria to help with my washer's problem and for explaining the problem and how she would help. Really appreciated her !!!! 12/10/24 Penelope
Penelope, Berkeley, CA
Washer repair
He was friendly, could not repair the machine at this time needed some more parts to complete the repairs
Austin W, El Cerrito, CA
Patricio is awesome
Patricio was really good with communicating and letting us know when the parts arrived. He arrived when he said he would. He fixed our stove top and now we are back to cooking. Thank you.
Mercy O, Richmond, CA
Technician
Mike was great to work with, great technician! Thanks to Mike, again!!
Marjorie C, Vallejo, CA
Great technician
Alireza did a wonderful job! Fixed our range in the same day! Great service!
Nagat A, Berkeley, CA
Good person; broken system
First visit, excellent repair guy says I need igniter and spends 1 hour on smatphone trying to make it happen. Follow up appt, tech did not have igniter, and scheduled another F/u appt for 11/22. I tried for 2 hours to reach a service person on phone to assure igniter was ordered but only got phone tree and no humans. I was able to add short comment to 11/22 visit saying "dont come without igniter". Ambrocio arrived and said igniter had not been ordered. Anticipating this, I had purchased and received an igniter through Sears Parts, and Ambrocio quickly installed and tested igniter. Lesson? Make it easy for customers to contact a Sears human!!!
Dana L, Berkeley, CA
Home owner
Very knowledgeable, arrived on Time. Explained what was going on. Made sure all was working before leaving, Asked if I had other concerns .
Irma R, Hercules, CA
Dryer repair
She was on time and did a great job. Fortunately she had the part on her truck.
Rita A, Pinole, CA
First service
Maria, was an amazing tech and she went above and beyond to help me! The problem was the sears home warranty company . They sent us to three different departments and none of the, provided any help! Maria spent an hour with Sears trying to get the model number of my stove, it had worn off during the 10 years of ownership. The on line / sear home warranty experience a very frustrating including get hung up on several times. Maria finally got me a discount code so that I did not get stuck paying for an unproductive diagnostic visit. Sear's you have to do better supporting customers after selling a warranty
Alan J, Berkeley, CA
