13007 Sherman Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Friendly
He came in checked the unit as well as the unit in the attic. I would recommend sending people with less body weights for that are in the attic as it could not get a proper evaluation does he could not get close to the unit. I would love for somebody slimmer to come out so can get in there and really evaluate.
Lawrence W, San Fernando, CA
Attitude Adjustment suggested
I would have given him 4 stars, however, he parked on the street partially blocking my neighbor's drive. When I asked him to move forward, he refused. This is a sign of poor customer service to me. Although his work was good.
Adelynne S, N Hollywood, CA
Refrigerator
Your tech was there for 1 minute didn't check the who unite
Miguel D, N Hollywood, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on January 24, 2024
No air circulation
The freezer part is all frosted up. There are no products inside. The refrigerator part is fogged up as well. It looks like the internal fan is shot off and the air is not circulating. After the technician left, it took 8 hours for the refrigerator to cool to 40F. Now, I have to make a new service request and wait 'till Monday. That's two weeks without storing products for consumption.
Valdis V, Northridge, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 29, 2023
Refrigerator malfunction
My freezer was not working before now that parts were changed it's even worse now all the refrigerator it starting to malfunction. I'm not happy with the service and to get a technician to come to my house it takes a very long time. Not happy with the warranty I am paying.
Fernando M, Panorama City, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 29, 2024
Rude
Could not diagnose problem correctly, wanted to sell me a transition when all I needed was a drive belt replacement. Was rude and short.
Dmytro O, Los Angeles, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 07, 2023
No service done at all
If I can give no stars I would. This is the 6th time and they still haven't repaired my refrigerator. Really bad device and bad experience. The fridge still not working at all.
Isabel B, San Fernando, CA
Customer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on September 16, 2023
Terrible
This company is terrible in every way. Long wait times when calling. Unfriendly customer service. Last tech never installed all parts ordered. He just took it with him and told my it's fixed you don't need the part. The freezer is not fixed and he is an idiot.
Larry Z, Studio City, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 31, 2023
Technician
Francisco came and said we would not be charged for labor Afters second visit from another technician in which we have spent over six hundred dollars on repairs and the washing machine still doesn't work.
Kirkpatrick F, Toluca Lake, CA
Customer service response - Hi, Kirkpatrick , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 02, 2023
Technician
The technician came to repair my washing machine he replaced the pump and still doesn't work.I took off work to with no pay now a technician has to come back another day very poor service.
Kirkpatrick F, Toluca Lake, CA
Customer service response - Kirkpatrick, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 01, 2023
