3755 Santa Rosalia Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
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Juan was very professional and courteous. He responded to all of my concerns and provided excellent service. He also left the job site in a clean manner.
Gerald B, Los Angeles, CA
Very positive.
I appreciated Mychael's positive and professional outlook. He did the work thoroughly, quickly and efficiently.
Lee H, Santa Monica, CA
Very polite and knowledgeable
What more needs to be said? He called before showing up so we were ready. It was an easy fix - he knew fir what he was trouble-shooting.
Diane S, Los Angeles, CA
Washer repair Maytag
Direct and straight to the point, shared the information and fix the problem. Could not ask for more. Thank you.
Shirley L, Los Angeles, CA
Lucy was great...Sears as an entity is not easy to deal with
Lucy is fine, she did the best she could with what she had, which was nothing. Lucy tried to help me, but was sent out with no replacement parts, despite my informing the appointment rep that I simply needed a replacement cord for my Kenmore Elite Gas Stove...This wasn't rocket science; I knew exactly which part was needed, but did it make the truck? NOOO!!! All the call center had to do was tell me to get the order information off the side of the stove, and they could have sent the replacement part with Lucy, and saved me over a week of trying to figure out how to cook for my family. Sears, the disconnect between the appointment desk and the technicians is an issue that really needs to be addressed...They all need to be on the same page. When I called to set up my appointment; I was immediately answered by a human. When my appointment date arrived, whoever the assigned technician was, was a no-call, no-show...Sears, I really needed my stove that day, and your service was less than encouraging. Trying to call in with an "open" appointment is difficult at best. The computer service (if you can call it that) has zero allowance for transferring the caller to a human, and when I finally figured out how to get past it, the wait time was well over an hour...Really? No call-back feature? I had to wait a week for the part to arrive, and then make another appointment to have it installed, which took Lucy less than 20 minutes. Lucy did a great job, even going so far as to advise me on how to maintain my range top burners; I just don't appreciate having to wait eleven (11) days for what should have been a 24 hour service. I don't ever want to have to deal with the automated appointment system ever again...It is seriously flawed. I have never had an issue with Sears' service like this; you've got great products, which I hope to purchase in the future, but you really need to tighten up your customer service.
Julie A, Los Angeles, CA
Constantine tech excellent - Sears customer srvce terrible!
It is so frustrating that I can't communicate with Sears any more. I have long standing warranties with them, and now there is no one to talk to when the technician doesn't show up. I had a maintenance check up, and the technician found a broken part. He made an appointment for it to be fixed the next week. The next week another technician came, but he didn't have the part. He ordered the part and made an appointment for it to be fixed the next week. The part arrived, but on Friday from 8 - 12 there was no technician. And none for the rest of the day either. I couldn't reach anyone to speak to. I made another appointment online for Monday 11-2pm. No technician showed up. At 3 pm Constantine, a lovely repairman, showed up and fixed it easily. But what terrible customer service! Abominable. Frustrating.
William H, Los Angeles, CA
Fixed Fridge
He called ahead of time. Reviewed the problem, explained the options, answered all my questions.
Jessica B, Los Angeles, CA
Emmanuel
Good today. Tech on time and friendly giving advice of how often to clean filters so there is no build up of lint.
Gussie P, Inglewood, CA
Fridge service
Jesus was courteous and knowledgeable and quickly diagnosed the issue with my fridger.
Rodger M, Los Angeles, CA
Excellent Technician
Amado, was polite service my dryer, remove old parts and installed new parts. My dryer is noise free and drying wonderfully. Thank you Amado.
Flora King, Los Angeles, CA
