2650 E Olympic Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Replace ignitor for oven/broiler of Kenmore Gas Range
After receiving the part and making at least 4 different appointments for the repair, Isaiah finally came today to complete the repair. He is friendly and competent but I really wish there was a "human" that I could contact rather than automation. Because of the automation there was at least a 10 day delay.
Linda C, Los Angeles, CA
Quick Service
Made same day appointment, Jose took the time to call regarding my washer issue. He arrived with the part needed, and made repair quickly. Good service.
Ariana A, Los Angeles, CA
Owner
On time, knowledgeable technician Assured me the problem was fixed
Steve M, Los Angeles, CA
Fridge a
Great customer service
Sofia C, Bell, CA
Title
He did an excellent job and was thorough, insightful, and friendly. Thank you!
Sarah L, Los Angeles, CA
Knows what he's doing
The technician did a great job fixing my dryer. Was quick, professional, and got everything working perfectly again. I'm satisfied with the service
Carol J, Los Angeles, CA
Unsure what the request is here
Didn't provide details prior to repairing washer machine door lock. Had to ask what was wrong and what repair was completed when he only spoke to ask me for signature. When he arrived he only stayed was here for washer repair. No introduction provided or Id provide for security purposes. Was NOT rude or anything of the sort, just not communicative maybe he's shy, however, key part of customer service is communicating. In NO way shape or form is this to get him (No name provided) in trouble.
C, South Gate, CA
Dryer
Terrible , he didn't resolve my problem it's to expensive to repair my dryer, ridiculous, it was a reap of, only for came to see the dryer
Sara, Los Angeles, CA
LG FRIDGE
Tech came wednesday 16th . Said in 48 hours it would be cold and working. Today is saturday 20th and the fridge is still hot 🔥😅 He replaced 3 parts in which one was the condenser. I'm not happy because it took about 2 months to receive these 3 parts and still no fridge.
Marcia G, Los Angeles, CA
Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on October 19, 2024
Sears Protection Agreements
This is not the tech. who came to my home. It was the same tech as before. He came and spend about 30 minutes installing a part. He didn't test it before leaving, just said your washers fixed have a blessed day and left. Well I was so excited I put in a load and guess what, the washer still doesn't spin or drain. This is ridiculous, it's been a month. What's going on with Sears, I need my washer FIXED, what about my Protection Agreement that Sears encourages you to purchase , what good does it do? I wonder what Consumer Affairs would say. About Sears not standing by their Agreements?
Frank B, Los Angeles, CA
Customer service response - Dear Frank thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 10, 2024
