2100N Bellflower Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great service
Was very pleasant, showed up on time as promised. Efficient!
Peggy V, Hawaiian Gdns, CA
Washer Repair
Quick, efficient, polite, knowledgeable and able to find and repair the machine.
Francisco N, Long Beach, CA
AC repair
Enrique was very punctual and knowledgeable. He diagnosed the problem and communicated with home warranty immediately. He got AC working on the same day. Professional and hard working gentleman. Thank you Enrique!
Helen L, Los Alamitos, CA
Fridge
He was nice snd tried to fix my fridge in a timely manner
Laurie J, Seal Beach, CA
For washer dryer and dishwasher
Nice and friendly. Seemed like he knew what he was doing
Laurie J, Seal Beach, CA
Dryer
After 6 appointments my dryer is finally fixed. Jose came 4 times. Phillip came and ordered parts and then came back to put them in. This was my first time with Leonardo. I give Phillip and Leonardo a 5 because now my dryer is fixed. I really credit Phillip for fixing it because he ordered the parts and was back there with Leonardo putting them in.
Laurella T, Long Beach, CA
Repair range
He came 20 minutes after window time they said 10 to 2 he showed 2:20
Pedro C, Garden Grove, CA
fair
Mr. Khaled was not very open to questions and I assumed it was because it was at the end of the day and he was tired.
Virginia G, Garden Grove, CA
7 Service Calls Later
After 7 service calls from 3 different technicians and pricing quotes from each of them (showing we signed and agreed to the quotes and we didn't!), Matson finally repaired our 6 year old refrigerator. We still don't know how much we paid for the repairs and this was the second major repair. We have spent more on repairs in 6 years than the cost of the refrigerator! We would not invite any of the 3 technicians back into our home. The technicians were angry, unkept and sometimes rude. This experience was just plain awful! I asked for a phone number for a supervisor and was given an '800' number that was another recording for 'mattress' support and it was nothing more than another recorded message. Unacceptable service! As a result, we will never purchase another Sears appliance nor will we call Sears for any repairs, although our washer, dryer, stand-alone freezer and additional refrigerator are Kenmore products. This is NOT the Sears we counted on for years!
Philip C, Seal Beach, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 16, 2023
Freezer temperature too high, not resolved!!!!!
As I start writing this review I opened the refrigerator requiring service, the temperature shows 23 degrees for freezer and 42 degrees for fridge. You can absolutely improve your repair servicing by assigning skilled repair technicians to your customers. Norberto told me that he reset the freezer temperature to zero degrees but never ever got to zero when he reset on August 11 and today August 14 he told me it's normal for temperatures to rise. But it's not normal for freezer to go up to double digit degrees which reads 23 degrees. He didn't examine the top compartment that house the compressor, inverter, evaporator, he just listened!!! Our call for service was not resolved being temperature of freezer is too high!!!!! Zero star if I could !!!!!
Amelia C, Fountain Vly, CA
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 15, 2023
