111 W McKnight Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Taylor B
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 21, 2025
Sangita K
Our technician Logan A was great, he was courteous and professional and completed the job quick, prior to this appointment, we had a bad experience with Mohammed Nasim Tech # 0809426, he was horrible, rude, and basically didn't want to do the job, the first time, he lied and said we weren't home, the second time he started telling us to do his job for him and then he cancelled 5 more appointments until finally they sent someone else to fix the washer - it took 6 weeks to fix the washer even the parts had arrived long ago.
Customer service response - Thank you for your feedback, Sangita. We're glad Logan provided courteous and professional service, but we're sorry to hear about your previous experience. Please contact us directly if you need further assistance.
Sears Home Services on May 15, 2025
Keith W
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 13, 2025
Nancy M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 13, 2025
Susan U
Claudio was great. He kept me informed as to his arrival time. He walked me through the process of what he was doing. He solved the problem on the first visit. He was very professional, efficient, and personable. I highly recommend Claudio and hope to use him again
Customer service response - Thank you for your positive feedback, Susan! We're thrilled to hear Claudio provided professional, efficient service and kept you informed throughout the process.
Sears Home Services on May 12, 2025
John C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 01, 2025
Patti D
Fantastic service, honest, truthful
Customer service response - Thank you for your positive feedback, Patti! We're happy to hear you received fantastic and honest service.
Sears Home Services on April 30, 2025
tall S
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 28, 2025
Andrea M
Austin was amazing. He came out and diagnosed my washing machine and ordered the parts. He was so nice and very knowledgeable that I requested him to do the installation of the new parts when they came in. I was able to schedule ahead and requested Austin. Amazing work the second visit as well. He installed the parts, tested the machine and cleaned up. If we need service or repairs in the future we will ask for Austin. This company gets a five Star rating as well as Astin. They keep you informed on the time frame to expect your tech. Two visits and two great experiences. Highly recommend.
Customer service response - Thank you for your wonderful feedback, Andrea! We're thrilled to hear Austin provided excellent service on both visits and that you were kept informed throughout the process.
Sears Home Services on April 27, 2025
Jon T
Austin was awesome. Prompt, friendly, knowledgeable, hard working, great problem solving skills. Fixed issue with one visit so things work great now. If I could give more than five out of five stars, I would.
Customer service response - Thank you for your positive feedback, Jon! We're thrilled to hear Austin provided prompt, friendly, and knowledgeable service, resolving your issue in one visit.
Sears Home Services on April 17, 2025
