575 Fletcher Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jean-Marc R
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on September 19, 2024
Sherrie B
Andy did the best he could with the parts he arrived with. Problem is still unresolved. Not his fault. The appt was scheduled for 8-12, but Sears system deleted it out and he had to put it back in the cue to do the repairs. He finally got here at 2 p.m.
Customer service response - We apologize for the scheduling issue and the inconvenience it caused. We're glad Andy did his best and we'll work on improving our system to prevent future issues.
Sears Home Services on July 30, 2024
Duane S
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on June 11, 2024
Jim M
Sure wasn't a good value. $290.00 for $5.00 switch. This service call should have been no more than $50. Now I know why Sears went bankrupt.
Donna H
I’ll start with the positive. The problem was fixed. My appointment was originally scheduled on a Wed. am & on late Tues. was pushed to late Fri. When the repair man finally arrived he was SALTY! Grumbling “I won’t be able to get back there” (my stove was broken) as if I designed the kitchen to make his day bad. I thought maybe this guy is just having a bad day. He started humming and he actually repaired my stove in about 30 minutes, which was great. He told me “You can throw away these parts.” Packed up his stuff & split, leaving the boxes & replaced parts for me to thrown away. Not cool.
Customer service response - We're glad your stove was fixed, Donna, but we apologize for the rescheduling and the technician's demeanor. We appreciate your feedback and will work to improve our service experience.
Sears Home Services on April 27, 2025
Darrell V
Customer service response - Hi Darrell, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on August 18, 2024
Craig W
I feel I was charged for a repair trip that nothing was able to be repaired. I bought all the parts recommended by repair man but he did nothing that trip but it cost me $169.00. This trip he installed all the stuff up purchased for $700.00 and was charged $351.00 for this repair. It should have been hall that since I paid for a trip where nothing was done.
Customer service response - We sincerely apologize for any confusion regarding the charges and understand your frustration. Thank you for bringing this to our attention, and we'll look into making things right.
Sears Home Services on May 22, 2024
Jen E
The technician was extremely knowledgeable and friendly when it came to coming out and being on time and knowing the equipment. We were just taking back a little bit by the price. We had the same pretty much thing done August 2022 and the price was $200 more this time around. I know things have gone up but $200 is pretty significant. We almost could’ve bought a new dryer for what we paid.
Customer service response - Thank you for your feedback. We apologize for any inconvenience caused by the price increase. We appreciate your business and will take your comments into consideration for future pricing.
Sears Home Services on February 09, 2024
Sherry W
Follow up service for belt replacement. Unfortunately the tech didn’t know how to install belt thought it was the wrong belt tried to stretch out to fit. But after phoning another technician found out she was installing incorrectly. Installed it and everything is working.
Jim B
There was a scheduling problem on Sears (not this repairman). He was supposed to come between 8am and 12 noon. However he did not come until 3:45pm. Repair went well but I recommend Sears re-evaluate their schedule program.
