Dryer\Washer
Anthony did a fantastic job when he arrived—he was professional, knowledgeable, and left everything clean. I truly appreciate his hard work and dedication.
However, my issue is with Sears and A&E's scheduling and service process. I'm given a time window of 8 AM - 12 PM or 1 PM - 5 PM, yet the technicians often show up hours late or not at all. Worse, there's no call, email, or text informing me that my service won't be completed or that I need to reschedule. Instead, I only receive a rescheduling notice after 5 PM, and when that happens, I'm pushed to the bottom of the list rather than prioritized.
This isn't a one-time issue—it's happened repeatedly. At one point, I was rescheduled five times in a row (back-to-back-to-back-to-back-back!). That level of disregard for a customer's time is beyond frustrating.
It's disheartening because Sears once had a strong reputation for quality service and reliability. Unfortunately, since the company's decline and bankruptcy, things have only gotten worse—especially after COVID. My Master Protection Warranty expires in May 2025, and I have no plans to renew it. It's a shame because there are great technicians out there who do their jobs well, but they're being let down by a broken system. I've seen too many hardworking techs leave because of poor management and customer service practices.
Sears needs to fix this if they want to regain trust.
