100 S Puente Hills Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Product for Samsung Fridge
The back button for water & ice stays stuck And we either get all wet or ice is all over the floor. Sears can never get it right!!!
Olivia G, Hacienda Hts, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 16, 2024
Dish Washer Repair
The technician replaced the gasket around the door. It was too big and hung loose at the end about 5 inches. Now that it is dangling loose, it is being pulled away and no longer installed on the inside of the dish washer.
Sandy M, Rowland Hghts, CA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 16, 2024
whirlpool refrigerator service
he is good at his job, but unfortunately the whirlpool refrigerator decided to breakdown again after one day. I thank him for his work, but after 4 month without a refrigerator I WAS TOLD THAT SEARS WILL HONOR OUR WARRANTY AND SEND US INFORMATION ON GETTING A REPLACEMENT REFRIGORATOR TO HONOR OUR WARRANTY REPLACEMENT. GREGORIO & YOLANDA VILLAGRANA, 1010 LATCHFORD AVE., , ca 91745. THANK YOU SERVICE REPRESENTIVES FOR ALL YOUR HARD WORK ON OUR APPLIANCE THESE LAST 4 MONTHS. IT HAS BEEN HARD BEING WITHOUT OUR BEAUTIFUL REFRIGORATOR !!!!! THE VILLAGRANA FAMILY
Gregorio V, Hacienda Heights, CA
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 18, 2023
Arrived late
My scheduled time was 10-2 I cleared that slot in my day and he didn't show up until about 2:45 a message letting me know that he was running late would've been nice. When he finally showed up he was kind of rude saying that my refrigerator door wasn't working cause my floor wasn't level and kind of annoying adjusted the fridge and said "that's all" I'm sorry had I know it was something so simple I wouldn't of bothered him to come out and would have done it myself. He was in and out of my house in less then 10 minutes every question I asked he would say my floor is not level he suggested to put a piece of wood under to level it but was kind of rude about it. Listen I wasn't my fault you were behind maybe work on your customer service skills
Erica S, La Puente, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 20, 2023
labor costs were too expensive
I was cheated on the labor costs for a simple repair job.
Jason H, Hacienda Hts, CA
Customer service response - Hi, Jason , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 28, 2023
