3980 El Camino Real Reviews
Showing most recent reviews from verified customers of Sears Home Services
John B
Salvatore was an excellent technician! He accomplished the work quickly and professionally. Explained any questions and had all the answers.
Customer service response - Thank you for your review, John! We're happy to hear Salvatore was excellent, quick, and professional in addressing your questions.
Sears Home Services on May 27, 2025
Laci C
Great tech! On time, quick and efficient
Customer service response - Thank you for your review, Laci! We're happy to hear our tech was on time, quick, and efficient.
Sears Home Services on May 27, 2025
Mary H
Very pleased with Clay. Arrived in timely manner & diagnosed the problem quickly.
Customer service response - Thank you for your review, Mary! We're happy to hear Clay arrived on time and quickly diagnosed the problem.
Sears Home Services on May 14, 2025
Susanne B
The technician was not only polite, but knew his job so well. He knew I had an appt and finished quickly. I would give him a double 5, of that were fair. Thank you!
Customer service response - Thank you for your review, Susanne! We're happy to hear our technician was polite, knowledgeable, and efficient.
Sears Home Services on May 08, 2025
Carrie P
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 04, 2025
Desiree W
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 30, 2025
Jennifer C
Friendly, professional, knowledgeable, fast!! There were appointments available right away. The technician communication was great about appointment reminders and arrival times. Fixed on the first trip!!
Customer service response - Thank you for your review, Jennifer! We're happy to hear you found our service friendly, professional, and efficient, with great communication and quick repair.
Sears Home Services on April 28, 2025
Diane T
I usually don't purchase service plans, boy am I glad I purchased the Assurant Service Plan contracted with Sears Appliance Repair! My three-year-old refrigerator freezer broke, wasn't holding a freeze. Placing an online service request was easy as was scheduling the appointment which was fast. The 1st service tech, sorry didn't get a name I wasn't home, was professional and thorough. He ordered three replacement parts before he left my house. Sal was the tech that installed the parts. He was super nice, professional and also thorough. Assurant was so easy to work with. There was no fighting over coverage or scheduling. I'm so pleased to work with a company that does what they say, no hassles and on time and their techs actually know what they're doing! Good job everyone!
Customer service response - Thank you for your review, Diane! We're happy to hear you had a positive experience with our service plan and that both technicians were professional and thorough.
Sears Home Services on April 27, 2025
Margaret P
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 24, 2025
Helena B
Salvador was kind ,professional and of all things,timely! I’m very pleased!
Customer service response - Thank you for your review, Helena! We're happy to hear Salvador was kind, professional, and timely.
Sears Home Services on April 22, 2025
