5950 E Broadway Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Pedro is great.
Our refrigerator is Up and running, thanks to Pedro! He was friendly, efficient and knowledgeable.
Mary M, Green Valley, AZ
Maintenance Service Tech
Michael is excellent! He is knowledgeable, professional, and courteous. He serviced four of our appliances and he was very thorough. I would highly recommend him. Sandy
Sandra D, Tucson, AZ
James
James kept us advised of when to expect him. He was courteous and efficient.
Guy H, Tucson, AZ
Washer repair
Still not fixed but tech courteous,friendly,explained why wash is unbalanced but did not offer solutions how to unbalance was working good prior to break down probably need to replace washer
Robert E, Tucson, AZ
Service
Very timely and awesome service. Personable and very professional. Well prepared
Terry M, Tucson, AZ
GE microwave
Dan was professional and knowledgeable about our microwave and fixed it! Very happy with our experience. Thank you.
Amber G, Vail, AZ
Courteous and Thorough
This service was very good. He tracked down the problems, ordered our parts and completed the job in a timely manner.
Diane H, Tucson, AZ
LG Dryer
It was our first time using the service it was the most amazing experience.
Eric C, Vail, AZ
Super Nice!
The repairman was very nice to me and answered all my questions. He worked very efficiently and did not leave a mess behind!
Cinthia T, Tucson, AZ
Great Technician
John is great. My concern with the microwave issue is it took 3 visits to repair it and 2 different technicians. John completed the initial visit and ordered parts. The parts arrived and a different technician arrived to install them. The second technician determined 1 part was not needed and didn't install it. He also ordered an additional part that was needed. On the third visit, the new part arrived and John installed it. The microwave works and is currently fixed. However, John mentioned that it may stop working in the near future because the part the previous technician didn't install and canceled will be needed because the one in the oven is wearing out. So, I will probably have to pay an additional service charge to my home warranty company to have that replaced when the oven stops working; which doesn't make me happy. The probability that the part will fail and John's expertise is correct is quite high since the microwave is over 15 years old. Just a suggestion, can't the same technician stay with the repair job from start to finish? The repair lacked continuity because there were 2 highly experienced technicians trouble shooting the problem with their own knowledge, skills, and abilities. If John was the only technician, it may have been 3 visits but the microwave would be repaired and the potential for another parts failure would not be a concern.
Roxie B, Vail, AZ
