2250 El Mercado Loop Reviews
Showing most recent reviews from verified customers of Sears Home Services
Samsung refrigerator
Replaced some parts and the refrigerator is still dead. Obviously the diagnosis of the problem was wrong.
Frederick W, Patagonia, AZ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 28, 2023
1 for 3 isn't bad?
Avoid this company if you can. The tech who came today would get a 5 star review but guilt by association sucks. Refrigerator broke in May. Tech came out and diagnosed the problem, ordered parts, and made arrangements for them to be installed later. Later came in June and we saw the tech park in front of the house and then drive off. A few minutes later, I got an email with a picture of half my driveway saying we were not home. If he would have taken a picture of my entire driveway, you would have seen my car parked there. Lazy tech just left, didn't come to the door (doorbell cam didn't go off and kid looking out the window never saw him). It is now late July and a tech came back and replaced the parts. We actually put a sign in the front yard telling tue tech that we are home and to please stop this time. On a separate incident in February, the tech came to fix the washing machine. Said he was going to order parts and be back when they arrived. Life being life, we forgot about that promise and looked at the service ticket months later and discovered that the tech closed out the ticket saying no issues were found as soon as he left our house. He even signed the "customer signature" block on the repair ticket. Good luck trying to talk to someone live when the tech leaves without doing his job or lies about ordering washing machine parts.
Robert N, Rio Rico, AZ
Customer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 27, 2023
