10001 N Metro Parkway W Reviews
Showing most recent reviews from verified customers of Sears Home Services
Excelle t work and pleasant
He did an excellent job repairing our dishwasher and then stayed while it ran through a cycle to make sure it was running well.
Hannah G, Phoenix, AZ
Fixing my washing machine
My technician was excellent. Very knowledgeable and took extra care to make sure the area was cleaned. The washer runs great. Thank you so much to Gerardo for his professionalism and friendly attitude.
Sally R, Phoenix, AZ
Gerardo
Gerardo was absolutly excelent. Diagnosed the problem, had the necessary part to fix the problem, and cleaned up after he completed the fix. He did everything perfectly.
John B, Glendale, AZ
Refrigerator repair
Joseph was very knowledgeable to our refrigerator. He fixed our problems and also gave us tips on keeping it working.
Patricia V, Phoenix, AZ
Dishwasher fix
He took his time. Showed us the defective wiring that could have led to a short or fire. Would highly praise his expertise and communicating with my husband and me.
Hannah G, Phoenix, AZ
Complete professional!
Knew his job and did it with pride and confidence definitely an asset to your team! Thanks for doing your job to your personal high standards buddy! I don't know what happened between first tech and this stud but ordering and parts department needs some talking to ! Anyway thanks again hope you have a good weekend Richard!
Martin P, Phoenix, AZ
Thank you
Discovery of a feature, I was not aware of
Renny M, Phoenix, AZ
Very professional, William was
William was prompt, polite and diagnosed the problem quickly. Thanks
Bill C, Phoenix, AZ
Review
He was knowledgeable and polite. He did a good job.
Barbara M, Phoenix, AZ
Service review
Charles did a great job, friendly, professional and efficient. Have no complaints at all about him or his work. 5 stars is for Charles Sears service phone system- 1 star My complaint is with Sears themselves. Had dr appts I was working around and scheduled for the 1-5 time frame for both washer and dryer repairs to accommodate our appointment schedule. Well, on the morning of service at 7:30 am, received a text that our service would be from 8-12 so rushed home from 8 am dr appt, had to reschedule other appt (with a specialist so now a month away😠). After all that, tech got here at 1:52. Service for dryer has been rescheduled for Friday 1-5 and had asked for a phone call if they needed to reschedule but that didn't happen and impossible to actually reach a human being when you call the number provided. Sears used to be amazing but sadly that ship has sailed. They don't seem to understand or care that people have jobs, kids etc.
Christine F, Glendale, AZ
