1425 W Southern Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Showed up unprepared for the job and didn't really care
Showed up late for the job and didn't have the basic tools to complete the job. Sears home service is always a struggle we used them for refrigerator repair and were extorted for an additional part that was not covered because Sears would not replace the bad part without an additional new part being installed. It was a take it or leave it attitude. Request another vender if you get sears assigned to home warranty claim
Tony, Scottsdale, AZ
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 23, 2024
AC repair
No one showed up at my house to fix my AC. So of course I'm going to do a bad review since my AC still does not work. I waited at the house until I received the request for a review on work that was not performed.
Karen C, Tempe, AZ
Customer service response - Dear Karen thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 20, 2024
Horrible horrible service
The technician never showed up amd submitted my job as completed amd no work was done
Juan B, Phoenix, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 19, 2024
None
Not able to fixed the problem
Roberto M, Mesa, AZ
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 15, 2024
Home Warranty Claim Not Resolved
A&E/Sears was not able to repair it on site or by ordering parts (not available). Our claim was not resolved. We were told by the technician that he would communicate his findings accordingly to Choice Home Warranty. They closed the claim, so we assume A&E/Sears dropped the ball or communicated incorrect information.
SM, Phoenix, AZ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 10, 2023
Refrigerator repair
Would not make the repairs because the refrigerator was a scratch and dent and the company we bought it from removed the stickers with the model number and serial number but the numbers are on the side of the refrigerator. This is the second time they were sent for refrigerator repair. Choice Home Warranty has reissued the work order to a different company!!
Scott Tobbe, Mesa, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 02, 2023
Worst repair man ever
He didn't even knock on our door to ask what the problem was. Just decided since i was on 2nd floor that he wouldn't be able to access the roof and drove away. We've been waiting for a repair for 3 weeks and now probably gonna wait at least another week.
Yessica S, Mesa, AZ
Customer service response - Dear Yessica thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 21, 2023
