4201 N Shiloh Dr Ste 98 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not good
Not sure if it was service man or Sears fault but it took from June 14 to August 23 for Sears to fix the washing machine. I was told the part would never show up and they had to keep reordering it. It was not a special part , just a standard part that could be in in just a couple of days. Terrible!!!! I had a total of 10 service appointments in these 10 weeks. Crazy!!!
Lisa D, Bella Vista, AR
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on August 23, 2024
Still not working
Eli was very nice and very professional. Unfortunately, the dishwasher is not fixed. The cycle ran and nothing was cleaned at all.
Laura G, Rogers, AR
Customer service response - Dear, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 07, 2024
Did not fix my problem
Replaced a lid lock and did not test the system. Lid will not lock and washer will not drain or spin out
Andrew S, Rogers, AR
Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 19, 2024
Microwave
Eli didn't know how to repair the microwave, so he made up reasons why it wasn't working.
Granville H, Busch, AR
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 28, 2024
Horrible - problem not resolved.
He told me my dryer was working fine when he left. I did a load of laundry, and after running the dryer for a couple of hours, my clothes STILL aren't dry! Someone else needs to come and fix my dryer so it actually dries!
Donna G, Eagle Rock, MO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 30, 2024
Not satisfied
The issue with my refrigerator wasn't investigated. Just said "well it's not doing it now" and that was it. Didn't receive any call on what the plan for the future was.
Justen J, Holiday Isle, AR
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 03, 2023
Tech was ok but doubt the company could fix a skateboard!
If you're stuck with A&E to repair an appliance you have my sympathy. You CANNOT speak with anyone, schedules are between 8 and 5 so it will cost you a full day off work IF they can get parts! Over TWO months they shipped two parts from a return center. Both arrived damaged. So they reordered, one of the parts showed up but again was broken. Other part never showed up. Going through my warranty company I go hold of AE many times to let them know parts were broken. Repeatedly lied to that parts were expedited, parts were reordered, the tech would bring them. After multiple shots at this they decided it was not worth their time and was now unrepairable.....
Don C, Bentonville, AR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 28, 2023
Repair
The repair did not work. My washer is still leaking from the bottom. I want it fixed immediately!!
Terry G, Bentonville, AR
Customer service response - Hi Terry, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on July 27, 2023
