2395 Harrison St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Roger M
Only issues were on the day originally scheduled there was a problem with being able to take payment. Appointment was rescheduled for a week later. No fault of the technician, but was without a dryer for another week due to a technical issue. You would think this company would have an alternative when this occurs. So when the technician was allowed to make the service call, it was diagnosed, technician had no parts, although I initially sent in the model and serial number supposedly so the technician would have the repair parts when he arrived, well diagnosed with thermal cutout failure, common issue on all dryers. Technician did not have parts, had to wait a week for parts to arrive then another week for technician to be scheduled to install. All in all I was without a dryer for a month waiting on parts that were supposed to be with the technician when he arrived initially. Again the technician was great all these issues were beyond his control.
Iliana M
Lola P
Good
Van S
The BEST. The VERY BEST SERVICE I HAVE EVER RECEIVED EVER!!!
Jim N
When you call you will get someone you can't understand. They will try to sell you a home warranty and will not take no for an answer. You will make an appointment and they will never show up. Don't waste your time with these people.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 15, 2024
Karen D
I have been without an oven way too long. you had a stupid robot call first and of course it ordered wrong part. Finally got technician there and he ordered correct part. but could not get him back to fix. have been without oven about 3 months. technician was fine but getting him there royally sucked. i am extremely upset with the service I pay for monthly!! Not sure i will continue with it or not
Customer service response - We apologize for the trouble you've faced, Karen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 26, 2024
Lisa B
We have tried to have a stove fixed for months sorry service and will never buy anything Frigidaire again
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 28, 2024
Rene S
Customer service response - Hi Rene, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 21, 2024
