1605 7Th St N Reviews
Showing most recent reviews from verified customers of Sears Home Services
John Baughman
Great Service
Customer service response - Thank you for the 5-star review, John! We're happy to hear you received great service.
Sears Home Services on December 15, 2024
Tammy Mabe
Travis (technician) was super friendly and respectful and had my ice maker replaced in no time!
Customer service response - Thank you for the 5-star review, Tammy! We're happy to hear that Travis was friendly and efficient in replacing your ice maker.
Sears Home Services on December 15, 2024
Dawn Donald
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 11, 2024
Kirby Thompson
Did a great job! No reflection on him but this service program stinks. I would rate it Zero. I would like a phone number to call please. I have tried to get service for my fridge/freezer twice and the program cancelled it. Finally you sent this young man on the third try. The telephone request service is awful. There is no way to reclama bad service. Probably going to buy a new appliance, but I will be looking for some other outfit to repair it...that I don't have to wait three months and two "mysterious" cancellations to get the work done. I miss the true Sears Roebuck service. It is dead.
Customer service response - Thank you for the 5-star review, Kirby! We're glad our technician did a great job, but we apologize for the issues you faced with our service program. Please contact us directly so we can address your concerns.
Sears Home Services on December 05, 2024
Johnny Miller
Juan was very kind and did a great job
Customer service response - Thank you for the 5-star review, Johnny! We're happy to hear that Juan was kind and did a great job.
Sears Home Services on December 03, 2024
Linda Malone
Carolyn found a quick fix for a problem that another repair person missed. By the time Carolyn paid us a visit, we had paid $531.86 and our refrigerator was not fixed. In fact, we paid for a part that was not needed. Carolyn unplugged the refrigerator and thawed it out and it works great. Our attempts at getting some of our money refunded has been ignored. We were not happy with the company, but we were grateful to Carolyn!
Customer service response - Thank you for the 5-star review, Linda! We're glad Carolyn was able to resolve the issue, and we apologize for the previous inconvenience. Please contact us directly so we can address your refund concerns.
Sears Home Services on December 01, 2024
Andy Stumpf
Adam is terrific... if we need your services again, I hope he is assigned to us again. Thank you for your prompt response.
Customer service response - Thank you for the 5-star review, Andy! We're thrilled to hear that Adam provided terrific service, and we'll do our best to assign him to you again in the future.
Sears Home Services on November 19, 2024
Clinton Perry Jr
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 19, 2024
RAY POOLE
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on November 18, 2024
john detora
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 18, 2024
