1605 7th St N Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lee H
Technician was extremely nice and checked the cooling issue with the AC. He got the unit cooling again and stated if anything happened in the near future with the unit they would come back out and work to correct the problem.
Customer service response - Thank you for the 5-star review, Lee! We're happy to hear that our technician was nice and resolved the cooling issue with your AC.
Sears Home Services on May 09, 2025
Chad H
Alexander was nice, worked very quick and did his job. However, Sears is not doing their job. This job took 1 month to complete with just a sealant job. Sealant was placed in the upstairs unit on the initial day. I was told parts/or replacement of unit was needed for the other unit. So, I was cancelled on the next week. Could get an appt for two more weeks. Then comes back and only puts sealant in which could have been done on initial day. It’s out of the technician’s hands and out in Sears lap. I’m certain they will be called again in another month when it’s June and the temp is in the 90’s. So it will be another $100 deductible, three weeks to complete and another hole in my ceiling. Do yourself a favor and go with another warranty program. If you live in the Birmingham area it’s just going to be a huge headache and waste of monthly fees and deductibles.
Customer service response - We apologize for the frustration you've experienced, Chad. This is not the level of service we aim to provide. Please contact us directly so we can address your concerns and work towards a resolution. Thank you for your feedback.
Sears Home Services on May 08, 2025
Patrick P
Alexander is a great worker. And beyond that, he is trustworthy.
Customer service response - Thank you for the 5-star review, Patrick! We're happy to hear that Alexander is not only a great worker but also trustworthy.
Sears Home Services on May 08, 2025
Michael M
Prompt, knew his stuff, amd fixed the washer. Very pleased.
Customer service response - Thank you for the 5-star review, Michael! We're happy to hear that our technician was prompt, knowledgeable, and able to fix your washer.
Sears Home Services on May 07, 2025
Justin W
Jacob arrived on time; greeted me professionally. Assessed the refrigerator promptly. Clearly, provided detailed assessment and resolution. The service provided was excellent. The service experience was exceptional. I am both impressed and appreciative of the professionalism exhibited
Customer service response - Thank you for the 5-star review, Justin! We're happy to hear that Jacob provided excellent service and demonstrated professionalism throughout your service experience.
Sears Home Services on May 05, 2025
Marcus M
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 05, 2025
Leilani F
He was very professional. Diagnosed the problem, fixed it, and explained to me what the problem was!! Great job Alex!!!
Customer service response - Thank you for the 5-star review, Leilani! We're happy to hear that Alex was professional, diagnosed and fixed the problem, and explained everything clearly.
Sears Home Services on May 04, 2025
Kenneth A
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 01, 2025
Dorothy T
He did a great job finding my problem quickly. Thank you so much for sending out a wonderful young man.
Customer service response - Thank you for the 5-star review, Dorothy! We're happy to hear that our technician quickly found the problem and provided great service.
Sears Home Services on April 29, 2025
A J
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 28, 2025
