1004 N Brindlee Mountain Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rick Sharpe
Steve was helpful and professional when communicating with us. Also he was on time. He decided the refrig couldn’t be repaired after so many previous efforts from repairman and time , three plus months. We are now waiting on a resolution.
Grace Tatum
Prompt, courteous service.
Customer service response - Thank you for appreciating our prompt and courteous service. We look forward to assisting you with any appliance repair needs in the future.
Sears Home Services on March 14, 2024
Melia Qualls
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on January 20, 2025
Larry Pollock
Your appliances service is a joke. I'm not sure you even exist. You initially set up an appointment on 5/23/24 between 8:00 am and 5:00 pm. Waited all day. No call and no technician came. Set up second appointment for 5/30/25 from 8:00 am and 5:00 pm. Received this text around 1:30 pm asking me to rate your technician. Your technician never called or came by. How in the hell do you expect me to rate someone who has the audacity not to call or show up twice!!! Had to call Thor multiple times concerning your failure to appear. They had to contact with a local appliance company to actually get repairs done by a reputable company. As a result of the horrible experience with Sears l will never purchase a Thor product and will relay to anyone who asks me about my experience with Sears how utterly incompetent Sears appliance service is!!!!! The lowest rating offered was a1 star. Unfortunately "0" was not a choice.!!!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 03, 2024
