1004 N Brindlee Mountain Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
James J
Technician was good. Very unhappy with the price of the repair supplied by Sears. Icemaker module was quoted at $309.00. Labor was quoted at $250.00. I checked with several sources online and the part could be bought at $164 to $178 plus tax and shipping. At most a little over $200. I furthe R checked online for the time frame to remove the old part and replace the new part. That took about 15 to 20 minutes tops. Does not justify a charge of $250. Again the technician was knowledgeable and good. Sears pricing is most unreasonable and I will not used them again. Technician rating 5. Sears pricing NEGATIVE 10.
Customer service response - Thank you for your feedback, James. We're glad to hear you were satisfied with the technician's service, but we're sorry to hear about your concerns with our pricing. Please contact us directly to discuss this further.
Sears Home Services on May 29, 2025
Jody Y
Courteous Service. Put your review at 5 stars, only giving you 4.
Customer service response - Thank you for your feedback, Jody! We're glad to hear you found our service courteous and appreciate your support.
Sears Home Services on May 21, 2025
Gail W
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 19, 2025
C B
He showed up when he said he would. He diagnosed our problem and gave us options and advice on our next purchase. Would use again.
Customer service response - Thank you for your positive feedback, C Beard! We're glad to hear our technician was punctual, helpful, and provided valuable advice.
Sears Home Services on April 22, 2025
L. A
I Courteous and professional
Customer service response - Thank you for your positive feedback! We're glad to hear you found our service courteous and professional.
Sears Home Services on April 01, 2025
Michelle H
Good tech explains everything I would recommend him again
Customer service response - Thank you for your positive feedback, Michelle! We're glad to hear our tech explained everything well, and we appreciate your recommendation.
Sears Home Services on March 20, 2025
sandra B
Quick service
Customer service response - Thank you for your positive feedback, Sandra! We're glad to hear you received quick service.
Sears Home Services on January 19, 2025
Brad B
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 06, 2025
Richard G
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on December 11, 2024
Eugene R
Tech was polite, professional. He placed everything back where it was.
Customer service response - Thank you for your positive feedback, Eugene and Dianne! We're glad to hear our tech was polite, professional, and attentive to detail.
Sears Home Services on November 27, 2024
