6 Ways to Get the Most Out of Your Repair Service Appointment
Life is busy. From carpooling kids to after-school activities to managing a full-time workload or household, it can be hard to find time for yourself — much less to repair your appliances. But by taking a bit of time to properly prepare, you can help make your repair service appointments run as quickly and smoothly as possible.
KEY TAKEAWAYS
- Clear the area around the appliance to ensure technicians have easy access, and remove any potential hazards like pets or children to make the repair process smoother.
- Have multiple appliances cleaned and maintained with Maintenance Service in a single visit while the tech is in your home to save on travel and service costs.
- Use the opportunity to learn about the cause of the issue, preventative care, and additional protective options like warranties or service agreements to extend the lifespan of your appliances.
This six-step primer breaks down what you should do before, during and after your repair appointment so that your appliances — and your home — can run as efficiently and safely as possible.
1. Clear Space Around Appliances
Make sure there is clear access to the appliance that needs repair. “One of the biggest issues for repairmen is not having access to the product,” says Chris Granger, VP of sales and product repair services at Sears. Cleaning up around your appliance will make your technician’s job easier and faster. Remove anything or anyone — small children and pets included — from the room or area around your appliance. Not only will this give your tech space to work, but it will prevent any safety hazards for kids or pets.
2. Have Multiple Appliances Checked and Maintained During Your Repair Service
Ask the technician to perform Clean & Maintain service on multiple appliances during the repair visit. You can get a service discount if you have multiple maintenance checks completed in one visit, Granger says. Since a portion of your repair bill comes from the actual travel time to your home, by checking up on all your appliances in one visit, you avoid the cost of multiple visits to the home.
3. Take Time to Understand the Repair
Always ask your technician what went wrong with your appliance. What caused the problem in the first place? How could the problem have been prevented? By taking time to understand what happened, you can do your best to properly care for your appliances and prevent the problem from reoccurring.
4. Ask for Tips on Maintaining Your Appliances
Did you have a question about your fridge or your dryer even though the tech might be there to fix your dishwasher? Ask away. Take advantage of the fact that there’s a knowledgeable professional in your home. During your service appointment, ask your technician about certain products that can help maintain your appliances and how you can avoid any future damage. Additionally, your technician can give you tips on how to take care of your appliances to help them last for years to come. For example, cleaning your refrigerator’s condenser coils will help prevent your fridge from overheating. Your tech can show you how to do it — and where to buy any necessary parts or tools.
5. Make Sure You’re Protected
Ask your tech about ways you can protect your home and appliances. “During the repair, you can purchase new extended warranties, renew existing service agreements or purchase a whole home warranty,” Granger says. And don’t forget to ask about any money-saving opportunities. If you bundle multiple appliances together under one warranty, you could be eligible for a discount.
6. Provide Proper Feedback
Always take the time to provide a review of your service appointment once it’s complete. Customer feedback helps Sears make customer repair experiences even more enjoyable and efficient.
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