5 Expert Tips for Solving Samsung Refrigerator Ice Machine Problems in 2025

Common Samsung Refrigerator Ice Machine Problems

Many homeowners face common issues with their Samsung refrigerator's ice machine. Here are some of the most frequent problems plaguing the Samsung ice makers.

• Ice maker not producing ice: When your Samsung ice maker isn't producing any ice, water supply problems, a faulty water valve, control issues, a defective ice maker assembly or a wiring failure could be preventing the machine from making ice. Sometimes, a clogged water filter will inhibit ice production.
• Ice maker freezing up: In French door Samsung refrigerators, the water fill tube above the ice mold tends to freeze up when the ice bin gets full and the ice machine doesn’t cycle for a day or more. With that fill tube frozen, the ice machine won’t fill with water and produce ice. This issue occurs most often in Samsung French door refrigerators but it can also occur in other types of Samsung fridges such as side-by-side models.
• Ice cubes are too small or misshapen: If your ice cubes are too small or misshapen, a clogged water filter, water supply issue, faulty water valve or control issue could be causing the problem. You may need to adjust the fill level of the ice maker to increase ice cube size.
• Ice machine overfills the mold: When the ice maker overfills the ice mold, a sensor that detects fill level could be defective. Excessive water pressure, a failed water valve or a faulty control could also cause overfilling.

While you’ll normally need to schedule refrigerator repair to fix these Samsung refrigerator ice machine issues, following these 5 expert tips may help you restore ice production on your own.

Tip #1. Ensure Proper Water Supply

A reliable water supply is crucial for the efficient operation of your Samsung refrigerator's ice machine. Here's how to ensure yours is up to par:

• Replace the water filter regularly: A clogged refrigerator water filter can inhibit water flow to the ice maker. You may see small ice cubes or ice production may completely stop when the water filter is too old or clogged. You’ll typically need to replace the water filter every 6 months in your Samsung fridge.
• Check the water line for kinks or blockages: Inspect the water line connected to your refrigerator's water supply. Look for any kinks or blockages that might be impeding water flow. If you find any, gently straighten the line or clear the blockage to restore proper flow.
• Verify the water pressure meets installation requirements: Samsung refrigerators require a specific water pressure range to function effectively. Check your home's water pressure and ensure it falls within the recommended range. Adjust as necessary if the pressure is too low or too high.
• Inspect the water inlet valve for damage: The water inlet valve regulates water flow into the ice maker. Examine it for signs of damage, such as cracks or leaks. If you find any, the valve may need replacement.

By following these steps, you can ensure a proper water supply to your Samsung refrigerator's ice machine, helping to resolve common ice production issues. If problems persist, schedule refrigerator repair service and we’ll send a Sears Home Services technician to your home to fix the ice machine.

Tip #2. Reset the Ice Maker

Resetting your Samsung refrigerator's ice maker can often resolve issues. Follow these steps:

1. Remove the ice bin: Take out the ice bucket so you can access the reset button.
2. Locate the reset button: Locate the rectangular reset button on the bottom of the ice maker assembly. Refer to your owner’s manual to find its location if necessary. The reset button is a rectangular button near the front, on the side or at the bottom of the ice maker. It may have a TEST label on the reset button.
3. Press and hold the reset button: Press and hold the button until you hear a chime indicating that the test cycle and reset is starting. The ice machine will dump the ice and refill then reset the ice maker.
4. Quickly reinstall the ice bin: You may not have much time to reinstall the ice bin before the ice machine dumps ice from the ice mold during the test cycle so reinstall the ice bin quickly after you hear the chime indicating the test cycle is starting.

Different Samsung refrigerator models may have slightly different reset procedures. Consult the user manual to ensure you follow the correct steps for your specific model.

Wait for the ice maker to cycle and produce ice. This process may take some time, so be patient. Once the test cycle and reset process is complete, the ice maker should start producing ice again.

If resetting the ice maker doesn’t restore ice production, you’ll likely need to schedule refrigerator repair service.

Tip #3. Defrost the Ice Maker Compartment

For a French door Samsung refrigerator, defrosting the ice compartment using the forced defrost mode will often restore ice production.

Although the procedure for starting the ice compartment forced defrost mode varies by model, here is the procedure for entering and using that forced defrost mode for many Samsung French door refrigerators:

1. Enter the defrost mode: Press and hold the Freezer button and Lighting button for 8 seconds. You’ll hear a chime and the control display will go blank.
2. Select the forced defrost (Fd) mode: Press the Lighting button to cycle through defrost modes until you see Fd in the display. The control will beep for about 30 minutes while the defrost cycle runs.
3. Remove the ice bin: Take out the ice bucket and place a small towel at the bottom of the ice maker compartment to soak up water that will drip down into the compartment during defrosting.

The forced defrost cycle will take about 30 minutes to complete. The control will go back to the normal mode.

Remove the towel and wipe up any water in the ice compartment and below.

Reinstall the ice bin.

The ice maker may resume normal operation after defrosting the ice compartment. If not, you’ll need to schedule refrigerator repair service to fix the ice maker.

You’ll also need to schedule refrigerator repair service if you need to frequently defrost the ice compartment to restore ice production. An air leak into the ice compartment or other problems with the ice machine could be causing the excess frost buildup in the ice compartment.

Tip #4. Inspect the Ice Maker Assembly

If you're still experiencing issues with your ice maker, it's time to inspect the ice maker assembly. This component includes several parts that can affect ice production.

• Check the ice maker module: The ice maker module controls the ice production cycle. Inspect it for any signs of wear or damage. If the module appears to be damaged, you’ll likely need to have it replaced by a technician.
• Examine the ice mold thermistor: The ice mold thermistor monitors the temperature of the ice mold. If it's not functioning correctly, it can prevent the ice maker from completing a cycle. Check condition of the thermistor and the wiring. If you see damage to the thermistor or wiring, replace the thermistor.
• Inspect the ejector arm: The ejector arm pushes the ice cubes out of the mold and into the ice bin. If it's jammed or broken, it can hinder ice production. If an ice cube is stuck in the ejector, unplug the fridge and remove the stuck cube. Ensure the arm moves freely and is not obstructed.

By inspecting these components, you can identify and address any issues within the ice maker assembly, ensuring your Samsung refrigerator's ice machine operates efficiently.

Tip #5. Consult a Professional Technician

If you've tried all the above steps and your Samsung refrigerator's ice machine is still not functioning properly, it’s time to schedule refrigerator repair service. Our Sears Home Services technicians have the expertise and tools to diagnose and fix more complex issues that may be beyond basic troubleshooting.

Professional technicians can:

• Perform a detailed diagnosis: Technicians can conduct a thorough inspection of your refrigerator and identify the root cause of the problem.
• Replace faulty components: If any parts are damaged or malfunctioning, technicians can replace them with genuine Samsung components to ensure optimal performance.
• Provide maintenance tips: Technicians can offer advice on how to maintain your refrigerator and ice maker, helping you avoid future issues.

While consulting a professional may involve some cost, it can save you time and effort in the long run, ensuring your Samsung refrigerator's ice machine continues to operate smoothly.

Schedule Professional Maintenance to Help Prevent Samsung Refrigerator Ice Machine Problems

Having your Samsung fridge professionally maintained will help prevent the common issues that plague ice machines. During Sears Home Services refrigerator cleaning and maintenance, the technician will check the operation of the ice maker. The tech will be able to see problems like excessive frost buildup or water supply issues that can inhibit ice production.

Regular refrigerator maintenance will also help your Samsung fridge last longer.

Schedule professional Clean & Maintain service for your Samsung refrigerator now and help keep it in top shape and lasting longer.