Welcome to the Help Center

We're here to help you find a solution

Frequently Asked Questions

How much does it cost to have someone come out?

We charge a diagnostic trip fee (typically between $90 and $150) which is waived if you proceed with the repair.

The website claims the service I need is not available in my area. What can I do?

Call our customer service agents at 1-802-552-4364 and we'll assist you with getting the service that you need.

Can you give me an estimate for the total cost of repair over the phone?

No. Our tech will need to visit your home and diagnose the appliance to determine the parts and labor needed for the repair.

Can you give the tech some information (such as gate code, doorbell broken or dog in the yard)?

Add special instructions in the Service Scheduler when you set up your repair appointment. Call 1-802-552-4364 if you forget.

How do I cancel my repair service?

Use our Order Lookup tool or call customer service at 1-802-552-4364 to cancel your service before the technician’s arrival.

How do I reschedule an appliance repair appointment?

Use the Appointment Lookup tab at the top of the webpage to find and reschedule the service or call 1-802-552-4364 to reschedule.

How fast can I schedule my repair appointment?

Same day and next day repair service appointments are often available in many areas.

What if you repair my appliance and the same problem occurs? Will you charge me to come out a second time?

You typically won't be charged again for parts or labor to fix the same problem if caused by defective parts or workmanship by us.

What hours are your call center agents available?

Monday through Friday from 6:00 AM to 10:30 PM CST and on Saturday and Sunday from 7:00 AM to 9:00 PM CST.

What are you looking answers for?

Repair

Maintenance

Home Warranty

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Glossary Terms

What is a Freezer Door Gasket?

A freezer door gasket is a flexible seal that outlines the edge of the freezer door, ensuring an airtight closure to maintain cold temperatures inside and prevent warm air from entering.

What is a French-Door Refrigerator?

A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.

What is a Furnace?

A furnace is a major appliance that heats air distributed throughout a home or building via a ductwork system.

What is a Furnace Blower Motor?

A furnace blower motor is a crucial component of a home heating system that drives the fan responsible for circulating air throughout the HVAC system and into the living spaces of the home.

Recent Appliance Symptoms

Whirlpool washer won't stop filling

The most common reasons your Whirlpool washer won't stop filling are a clogged water valve, a bad water-level pressure switch, or a malfunctioning electronic control board.

Whirlpool washer won't spin or drain

The most common reasons your Whirlpool washer won't spin or drain are a seized gearcase, a broken motor, or a failed door switch.

Whirlpool washer won't turn off

The most common reasons your Whirlpool washer won't turn off are a malfunctioning electronic control board, broken motor or a jammed door lock assembly.

Whirlpool washer won't start cycle

The most common reasons your Whirlpool washer won't start cycle are a malfunctioning electronic control board, jammed door lock assembly or a faulty user interface.

Whirlpool washer vibrates

The most common reasons your Whirlpool washer vibrates are a damaged suspension rod, malfunctioning electronic control board or a dead fan.

Whirlpool washer rinse cycle not working

The most common reasons your Whirlpool washer is experiencing the rinse cycle not working are a broken lid switch, a bad water-level pressure switch, or a malfunctioning electronic control board.