GE Cafe dishwasher not drying

What to expect when you experience a GE Cafe dishwasher not drying issue

How is the not drying problem fixed?

Correcting most not drying problems usually involves replacing the heating element, electronic control board or wire connector. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a dishwasher that is not drying

When the dishwasher is not drying it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of dishwasher failures.

What to look out for with a dishwasher not drying diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your dishwasher problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

Why is my GE Café Dishwasher Not Drying Dishes?

Simple issues such as using rinse aid and proper loading can prevent dishes from drying properly in your GE Café dishwasher. More complicated failures include a bad heating element, low hot water temperature and electronic control board problems.

Follow the expert tips in this DIY troubleshooting video to find the cause of drying problems in your GE Café dishwasher:

Here’s a written version of the video tips:

Plastic Dishes Won’t Dry No Matter What You Do

Dishes typically dry by the end of the dishwashing cycle, with one exception—plastic items. Because plastic doesn’t retain heat, you'll almost always see drops of water on these items after the cycle finishes. Glass, ceramic and metal dishes do retain heat from the wash and rinse cycles, and that heat helps water evaporate off the dish surfaces, even if you don’t use the heated dry option.

Use Rinse Aid to Help Dishes Dry Properly in Your GE Café Dishwasher

Rinse aid helps remove water from the surface of dishes so they dry faster. Manufacturers recommend using rinse aid even if you use detergent pods or tablets that include rinse aid, because the rinse aid dispenser in your dishwasher releases it at the right time during the cycle. Pods and tablets might not do that. So fill that rinse aid dispenser, and don't forget to refill it when it's empty or when you notice the dishes aren't drying very well.

Use Heated Dry and High-Temperature Settings

Heat helps dishes dry better. You may have this option turned off to save energy, but if your dishes aren’t drying as well, you might want to consider turning it back on. Many GE Café dishwashers also have additional options that enhance drying, such as the High Temp and Sani Rinse options. Consult your owner's manual and select the cycle options that fit your needs and your energy usage goals. How you load your dishes also affects drying performance.

Load Dishes Properly

To improve drying, load dishes with enough room between them for spray to reach all areas, and make sure nothing blocks the spray arms from rotating so the spray reaches all your dishes. When you don't use the heated drying option, the dishes rely on the heat they retained in the wash and rinse cycles to help them dry. Blocking spray coverage prevents the dishes from heating so they don't dry as well. Also, tilt items with concave bottoms—like mugs and glasses—so water runs off them instead of pooling.

Follow the loading guidelines in your GE Café dishwasher owner’s manual for best washing and drying results.

Check Water Temperature

If you’re using rinse aid and loading the dishwasher correctly, and the dishes are still wet, let’s check the water temperature. For dishes to dry without a heated dry setting, the water temperature must be at least 120 degrees.

Here's how to check it:

1. Run the sink’s hot water from your kitchen sink faucet for 1 minute and then fill a glass with the hot water.
2. Use a cooking thermometer to measure the water temperature in the glass.

If the temperature is around 120 degrees then the water supply going to your dishwasher is okay.

If it's less than 120 degrees, carefully increase the temperature settings on your water heater. Only make small, incremental increases in your water heater setting and don't set the water heater temperature above 120 degrees. This will help you avoid the risk of scalding when using the hot water in the bath or shower.

Getting hot water to your dishwasher may fix your drying problem, especially if you use an air dry or no-heat dry setting to save energy.

Check the Dishwasher Heating Element

Dishes won't dry very well if the heating element isn't working. Check the heating element for visible damage. If it's broken, replace it. Here's a video that shows you how. Sometimes, the heating element won’t work even though it physically looks okay.

Run a cycle with heated dry and see if the element heats during the drying stage. If the heating element is working, you should see steam coming up around the element or feel heat coming from it. You might even smell residue burning off the element. Don’t touch it. Those things get hot! If the element isn't heating, it could be defective even though it looks okay. It’s also possible that something else is preventing the heating element from working.

Here's how a common heating element circuit works. The electronic control board sends electrical current to activate heating in the drying mode. Current travels through the high-limit thermostat to the heating element and then back to the control board. That means a bad electronic control board, a bad high-limit thermostat or a wiring failure can prevent the heating element from working.

First, check the wiring connections on the heating element for a disconnected wire. To access the heating element and the wires, we'll need to pull the dishwasher out from under the counter. Open the dishwasher door and remove the bottom dishrack to avoid damaging interior parts when you tip the dishwasher over to examine the heating element.

Disconnect electrical power to the dishwasher by unplugging the power cord or shutting off the house circuit breaker to the dishwasher. Shut off the water supply to the dishwasher and release the drain hose from the garbage disposal or sink drain connection. Remove the bottom front access panel and toe panel and place a towel under the water line connection on the water inlet valve. Disconnect the water line and wipe up any spilled water. If the power cord plugs into an electrical outlet, position the power cord so it moves freely when you pull the dishwasher out from under the counter.

If your power cord doesn't plug into an electrical outlet, then the power cord is hard-wired into the junction box. Remove the junction box cover and disconnect the supply wires. Remove the strain relief nut to release the power cable from the junction box. Remove the screws from the mounting brackets that hold the dishwasher under the counter.

Carefully pull the dishwasher out and lay it on its back. Check the wire connections on the heating element leads and reconnect any loose wires or repair damaged wires. Reconnecting loose wires or fixing broken wires may fix your heating problem. If the wire connections are okay, test the heating element using a multimeter. Unplug the wires from the heating element leads.

Set your multimeter to measure resistance and touch one meter probe to each element lead. If the element is good, you should measure between 8 and 30 ohms of resistance. If you measure infinite resistance then the element is defective so replace it.

Check the High-Limit Thermostat

If the heating element is okay, check the high-limit thermostat in a similar manner. Unplug the wires from the high-limit thermostat and check resistance. You should measure near zero ohms of resistance through this component. If you measure infinite resistance, replace the high-limit thermostat.

If the high-limit thermostat and heating element are okay, then a defective control board or a break in the wiring elsewhere could be preventing the element from heating.

If you’re unable to determine the cause of the drying failure in your GE Café dishwasher on your own, schedule appliance repair service and we’ll send a Sears Home Services technician to your home to fix the problem.

When your GE Café dishwasher leaves cups dripping, the heating element or vent system may be underperforming. Damp dishes complicate quick cleanup, defeating the convenience factor. Rather than towel-drying, set up dishwasher repair near me. Proper heat ensures fully dry dishes that go straight to the cupboard.