Whirlpool Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Review title
Good excellent job well done good job nice excellent good great
Chili L, Leland, NC
Excellent customer service
Charles was extremely knowledgeable and answered every question I had and then some worth every penny was great even though we couldn't resolve the issue immediately he made every effort
Daniel C, Buffalo, NY
Gas dryer
Very courteous and professional 👍
Greg D, Westland, MI
SEARS SECVICE HORRIBLE !!!!! Service man great .
We have been contract holder on all 7 of our Sears appliences since 1993..Washing machine went bad April 1. whenwe returned from vacation with 4 week of laundry.Call. Mechanic arrived 2 weeks later and ordered part. Mechanic said to call when part arrived. I arrived in 3 days. Called and got another 2 week appointment. Kept getting reminders that he would arrive between 8AM and 5 PM. for each visit. We sat here all day long. Then by 4:59Pm the mechanic still never arrived. Last Sears notice was 4:46 Pm saying he was still coming. At 5:01 we called and talked to AI voice who said he was no longer working for Sears. and once again gave us a anther appointment in 2 WEEKS. Yeaterdat was May 15 and the ORIGINAL mechanic arrived and install the part in 15 minutes. As a LONG TIME Seats customer. I deserved better treatment than this . The last time my stove went bad it took 4 months and 5 wrong parts that didn't fit before they finally replaced the stove. This was us missing Canadian Thanks giving, US Thanksgiving, Christmas, New Years my Birthday, My wives birthday without a stove. I read my contract and I am entitled to a settlement fot the long service. This washing machine wait cost us in over $35 in laundramat cost plus gas and wear and tear on our car. Plus 3 days of sitting on our hand near a phone waiting for a no show.The only safe one is 30 miles away. Just because we are PAID contract holder and don't have to pay the rediculas fees that a "call in " client will have to pay, should we get poorer service. A neighbor (not a contract holder) got his stove fixed in 4days., We think Sears has gone to POT. since the stores closed. Kenneth Buck
Kenneth B, Hammond, NY
excellent customer service. Very friendly
I'm so impressed with Gary! He was extremely professional, even friendly towards our dog and cat! And in addition to fixing the problem with our fridge he recommended some maintenance things we should be doing to ensure our appliance stays in good working order. Wonderful service technician! Thank you Gary... we really appreciate you
Albert D, Washougal, WA
Amazing job
James was timely, had great attention to detail, experienced and knowledgeable about the dishwasher.
Rupinder S, Nottingham, MD
Excellent service
Very polite. Very knowledgeable. Would highly recommend. Gave me some clues how to get the best service from my dishwasher
DLO, Charleston, SC
Excellent Technician.
On time, found prob quickly & fixed it. Very friendly & personable!!
Joyce P, Kennard, TX
Dishwasher repair
Bernard did a great job, was professional and was done quickly.
Cathleen D, Gilbert, AZ
Amazing!
Sean was so efficient and pleasant throughout the work order. He explained everything and answered all my questions. He was great to work with!
Jenna V, Spring Valley, WI
