Washer Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fixed dryer
Did great fixed issue and answered any questions I had.
Bret C, Arkansas City, KS
Best service!
This was the fastest, most professional service call we have had. We have had to wait 2 weeks to up to a month for even an appointment for other service calls, but this one was within the week even with it being New Years week. He had everything he needed, came in quickly, was polite and professional and knew the problem right away and fixed it in record time.
Thomas C, Sheridan, AR
Tech was great all other aspects were terrible
The technician Ritesh was great, knowledgeable and fixed the problem right away, I would give him 5 stars but The scheduling, rescheduling and rescheduling was the worst experience ever. Your company has ZERO customer service, I had to write a poor review in Yelp to even get a number to be able to reach a person to talk to after my appointment was rescheduled twice and looked to be about to be rescheduled a third time. You have no respect for your customers or their time. You want everything done with AI and that doesn't work. Learn that people don't like being lied to, I would rather know it will take a week to have someone out then to wait around for an entire day expecting someone to show up and then get a text at last minute saying you have a new appointment date. And then waiting around another day. Hire enough technicians to service the area you promise. I don't know why my warranty still uses your service with such poor customer service.
Felice S, Auburn, WA
Great service
The repair man was amazing… great personality, got the job done…. To ask customers to give a 9 hour window is ridiculous…. There needs to be a better system
Christina V, Champlain, NY
Great service and communication
Randal was great at communicating when he would arrive and was very professional, quick and knowledgeable with the repair. Satisfied customer!
Joel V, Haiku, HI
Repair of clothes dryer
Repair work was completed. Scheduling issues with AI are unsatisfactory and frustrating.
Ruby G, Cheyenne, WY
Dryer repair
Arrived at schedule time and did a great job with the repairs to my dryer and explaining what was wrong
Robin C, Spring, TX
Great work
He was very thorough and fixed issue in the first try. Give this man a raise!
Kirk D, Victoria, TX
Great Service
Shane was excellent. Fixed my problem quickly. I would recommend him highly.
Lynn H, Provincetown, MA
Absolutely wonderful
Fred pretty quickly identified the problem. Unfortunately a part was needed. So he provided the information that identified the necessary part and I entered payment information. He gave me some steps that could provide a workaround in case a problem occurred before thecrepair was complete. He set up an appointment for him to return to install the new part. Part arrived before the holidays. Fred arrived as scheduled and finished the repair. Great job!
Patricia W, Canonsburg, PA
