Washer Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washing Machine
Thank you for excellent service due to the part not able to be replaced. I Will Await the New Washer
June L, Miami, FL
The owner
He fast friendly and efficient and he checked my appliances and let me know right away what was going on with them
Philip S, Reseda, CA
Aaron was very kind and courteous and friendly he fixed th
Above read the message I typed above explaining how satisfied I am with the service
Joanne J. Miller, Westminster, MD
Washer repair
A great repair experience. Communication was accurate and always on time. Had to order part, came quickly and 2nd visit was early in morning and washer working great ever simce.
Diane H, Spring Valley, WI
Professional service
Technician was very nice and professional
Asif M, West Bloomfield, MI
Completed but not without issues.
I was referred to Sears from American Home Shield for a washing machine repair. I had a technician named Tim come out on Thursday, diagnose the problem and effected a quick repair. However, after he left and we tried to run a load the machine developed another issue as it would not drain. I tried to reach Sears and Tim but that was difficult as the main Sears switchboard is almost all AI. I scheduled another repair visit for Friday and was told the usual 8am to 5pm time frame. when I hadn't heard from anyone by 4:30pm I tried to reach Sears. After several tries I got a phone center that was obviously not in the US. They told me the tech was on the way but would be late. The tech finally called and left me a voice mail saying that he was not going to make it. That was about 8pm on Friday. I texted him to see if he would come on Saturday and he didn't respond. Sears automatically scheduled a Monday follow up visit so I was required to spend my Saturday at a local laundromat as we were in need of clean clothes for a business trip my wife was taking on Monday. On Monday the new technician came by and in a matter of minutes found that the first technician had accidentally disconnected a wire to the pump. Her reconnected it and left. The machine appears to be working fine now. My issue is with the incredible lack of customer awareness and assistance shown by Sears Appliance repair and the difficulty they put us through. You need to do better.
Andrew C, Denison, TX
Very prompt and professional!
A great experience with the tech. He was prompt and fixed everything!
Julie Y, Las Cruces, NM
Barbara W.
Brent was efficient and Very professional I will use Sears for all our services needed. He texted to let us know he was the way. Great job done.
Barbara W, Lawton, OK
Water not pumping out
Kind honest professional. How much the repair cost as opposed to buying new. Cost half or More to replacing the water pump then buying a new one.
Deanna R, Tracy, CA
Machine check
Pleasant and informative. He made me remember a maintenance that should be done regularly.
Kristi H, Madison, WI
