Treadmill Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
bad news
Should have fixed the one wire that was brock. but I could have asked him too.
Brian W, Seattle, WA
Treadmill Service
Previous technicians used shoe covers when entering my home. Also, previous technicians had me test the treadmill prior to their leaving. Not as good as the past two technicians I inquired about the belt that was worn and he brushed off my
Angela M, Oxford, CT
Garage door opener
We have two garage doors openers he had one order and would not do the other one while he was here I've been rescheduled 3 times before someone came and how I May to wait another 2-4 weeks!!!
George P, Fort Wayne, IN
Treadmill
It's still making a noise. Getting a little annoyed that warranty is expiring and the noise is worse today.
Carmine B, Levittown, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 22, 2023
treadmill
It was as if the man that came had already made up his mind that the treadmill could not be fixed. Yes, it is old, but if it can be fixed I'd like to keep it and not have to buy a new one. I thought he was rather rude to be frank. Typical guy that thinks "ah, a woman - she won't know anything about anything." Rather condescending to be truthful.
Kendall B, Saint Louis, MO
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on November 09, 2023
Not fixed
The tech said he did not hear the problem even after I showed him several videos of the noise the belt was making. He was in a rush and said he could not stay after I told him the machine needed to warm up, as it doesn't make the noise right away. He said the noises were normal. I explained to him that I never had these noises until after he came the last time. He said he doesn't know what to tell me. Then he admitted to hearing the noises on the videos but couldn't help me because he has to see it himself to fix it. He said he has other places to be and has to go and then he walked out. The old tech, Frank, was very helpful and always listened and fixed the problem. I am extremely upset.
Michele B, Levittown, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 27, 2023
