Television Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
help me with my tv
I have use Sears and have had Thomas as my Sears provided. Thomas has been able with patience and the knowledge of telling and showing me what to do on my tv. I am sorry to hear that Sears will not have tv's on their Protection Plans.
Beverly P, Austin, TX
Knowledgeable
Tech was very knowledgeable and explained everything in layman's terms where I could understand.
Cassandra P, Dallas, TX
Excellent work by technician horrible work by sears finding
Bad experience with sears took over three months to find the part from abril till julio 28
Luis C, Humacao, PR
Excellent
Very professional and very helpful,knowledgeable and polite I would request for him anytime.
Cristina L, Oviedo, FL
Sound board needs replacement - Signal sometimes turns TV on
Scheduling is ridiculous. How many people can afford to stay home from work for a whole day waiting. It costs more to stay home than the contract cost. I can't renew under these circumstances. Michael was able to use diagnostic tests that solved most of the problems. However, some of them have returned, so I will need a return visit. Cable is part of the problem so I will wait until they come before I call Michael back.
Agnes Curran-Tonkin, Havelock, NC
Sound board needs replacement - Signal sometimes turns TV on
Tech never showed up. I waited from 9 to after 5 and no call, no text, no appearance. It is ludicrous that I am expected to stay home all day, miss appts and work and not have the tech show or contact me in anyway. I am truly upset to say the least. To begin with, asking a customer to sit home ALL day from 9-5 to wait for service. Narrow it down to AM or PM. Now what do I do - reschedule and wait again????? I was notified by Sears that the tech would be here at 1:40 - what happened????
Agnes T, Havelock, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 23, 2024
Homeowner
The service is terrible. This man said someone would be calling us today, Monday Oct 16. It is now 3:00 pm. I have been waiting all day. The claim number is L23090850120001. Our TV issue began on Aug 25. Sears needs to honor this protection agreement or face legal action. You leave me no choice. I certainly would not have waited 3 months to buy a new TV if I did not have a protection agreement. I expect an immediate response now!
Charles N, Springfield, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 16, 2023
