Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not installed correctly?=
The ice machine is not working and you cannot open up the bin it looks like the Ice machine came off inside the bin. Please send back the mechanic to correct the situation.
Daryl S, Cheyenne, WY
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on December 11, 2024
Incorrect findings
Incorrect
Anjelious F, Washington, DC
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on December 11, 2024
Not fixed
The furnace kicked on 1 time and isn't coming back on. He should have stayed through a whole cycle. I need someone to give me heat 🥺 please
Rebecca C, Terre Haute, IN
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 10, 2024
Tech can't be bothered
This guy has been coming to my house to fix my dryer for the past 9 months. He has no clue what he's doing. Doesn't write any notes on the visit. Won't bother calling the manager for help. Just opens it, looks at it, tells me I should just buy a new machine, and leaves it never working. I've never met someone so unprofessional. It's like he can't and shouldn't be bothered to DO HIS JOB. Utterly unacceptable. Sears, do better.
Cristein G, Fairview, TX
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on December 11, 2024
Poor service provided by sears home service
We have been trying to get my washer machine fixed since July 2024 and sears home warranty has not fixed my washer at all. They made appt to come to my house to repair my washer but never fixed my washer. This is very disappointing to me and my husband. This is the reason why we did not renew our warranty. They would not offer to give us a credit for new washer. I will never buy or purchase a sears product ever.
Micheal F, Hanover, PA
Customer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on December 11, 2024
HVAC
I had an appointment last week; about 15 minutes before the agreed upon window (1-5 pm), the tech cancelled. Today, the tech was scheduled between 8 and noon. He showed up after 2 pm. Could not fix the problem. HE wasn't qualified to change the control board in my two zone system. I took 2 days off from work and the HVAC still isn't working properly. This was a complete waste of my time. AND, he signed a bunch of paperwork and emailed it to me stating it bore MY signature.
Jocelyn B, Mount Pleasant, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 10, 2024
Fridge Service Appt.
My refrigerator ice/water has been out for over 4 months. Andrew H., the technician, came out and stated he would not repair the refrigerator under warranty because there was dust on the coils. Told me I should have pulled the frigde out from the wall, removed the back, and vacuumed the coils to keep the refrigerator under warranty. Son I did and rescheduled. FIVE TIMES after they have scheduled this repair, and every times Andrew H. has canceled the repair call. Took time off work to be there, no Andrew, no text, no phone call. First American scheduled each appt, confirmed multiple times, day arrived, no tech, no text, no phone call. Absolutely terrible service, zero communication. A phone call or text would have been a decent courtesy instead of another day off work wasted waiting for someone to show up. Horrible experience. This guy needs to be fired and First American Home Warranty needs to dump Sears as a contractor.
Nicholas W, Mary Esther, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 10, 2024
Need Replacement per previous Techs.
System has been inoperative since Sept. We got a temporary fix, but replacement needed.
Joseph B, Valrico, FL
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 10, 2024
Mixed review
Marlon was great; in and out in 30 minutes. It was the routing department that made this situation so frustrating. It took two months and three different rescheduling changes to complete a 30 minute job. Each change occurred after we had confirmed, and we were never notified (and this was while waiting each time for the technician to arrive within the five hour window we were given). You all need a better system that doesn't outsource the scheduling duties between two or three different entities.
James P, Irmo, SC
Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on December 10, 2024
Technician failed to diagnose problem
Tech immediate diagnosed problem. Ordered board that he said was faulty. Same exact problem...need to have him return
Ron V, Columbia, SC
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 10, 2024
