Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair not working
The repair done on Jan 16 was not fully tested as the washing machine is not properly working. It runs for exactly 3 minutes then completely stops working. I need another technician to return and fix completely fix and test the repair.
Janet D, Hyattsville, MD
Customer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at HomeServiceReviews@transformco.com, providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on January 17, 2025
Late
Got a message saying on his way and called saying 7 mins away. An hour and 20 mins go by before he shows up. Then doesn't have a stool and asks to borrow one and says nothing is wrong with my freezer. He put 8 screws in the actual door of my freezer and covered them with tape.
Tstam, Sn Luis Obisp, CA
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on January 17, 2025
Rude
So I am not sure if the technician was unhappy that he had to come out our way last minute because there was a schedule change, but he was quite rude to myself on the phone and. My husband in person. We will not be using sears services again. After taking a day off from work to have our fridge serviced, I was notified via the online system that they had canceled the appointment. This happened about 15 minutes before the scheduled arrival. The first technician was nice enough. He ordered the part and scheduled a return service for one week later. The part arrived to our home three days later. Sears contacted me the day before the appointment and stated again that they would need to cancel because they did not have a part. I contacted them and told them that I had a part delivered. The online chat service said , "oh yes, that is the correct part and we will be out tomorrow ". Really the whole system is very disorganized.
Mina G, Libertyville, IL
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on January 17, 2025
Heat
Didn't even attempt to fix or trouble shoot why the heat wasn't working
Victoria W, Inwood, WV
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on January 17, 2025
Bad really bad
Is not even here He didn't show up I need help
Salvador S, Eden, NC
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on January 16, 2025
Excellent job
Steven came a bit later than expected, but once he arrived he did a great job and did it quickly. He had the right tools available and he knew exactly what was needed to correct the problem. I would use him again if necessary. David D.
David D, Jackson, WY
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on January 16, 2025
Gas Dryer with new timer
Terry P. came today to install the new timer for my gas dryer. I was thrilled it finally got repaired and no more visits to the laundromat.
Anne L, Wilmington, DE
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on January 16, 2025
Furnace Repair
The repairman did not fix my problem. I continue to smell natural gas and my furnace is continuously running. I'm very unhappy with my service and still need my furnace fixed!
Annabelle H, New Castle, IN
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on January 16, 2025
Nor happy
Took too long for parts and repairs to be completed. Still not fixed. Technicians were friendly but repairs unacceptable
Teresa S, Bluff City, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 16, 2025
Heating system
After thermostat was placed, the room is still cold. I'm not giving him a bad rating because he was a pleasant technician, but it's still cold in the bedroom. I' m not sure of after 30 minutes, there show be an increase in temperature with a closed door, but the temperature decreased. I need someone to come back, and fix the problem.
Albert L, Olive Branch, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 16, 2025
