Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
No Deal
Elijah was great but was not qualified to render the service requested. How those details were not worked out before sending him here and having me wait all day is un excusable. Funny thing is he knew to ask for the part that he was unable to install. A new name does not translate to better service and apparently that new leaf has not been turned.
Calvin W, El Paso, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on March 23, 2024
Not very satisfied
While the technician came and replaced the ice maker, this did not solve the problem. Ice maker is still not generating ice or even filling up with water. I have had to schedule yet again next week to get it fixed. Time frame for technician was 8-5 and did not get here until 5:30.
Michelle M, Katy, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 23, 2024
Unfriendly and uncaring
Having had such a positive experience with our original repair technician, who was friendly and kind (we are both disabled) we were disappointed by the coldness and unfriendly person visiting today. Our previous technician had offered to help me clean behind the fridge / freezer on his next visit, this guy wanted to quote me for a coil clean (not what we'd asked for help with). He pulled out the drawer of the freezer and there was dirt and now mold due to melted ice and he called me into the kitchen and told me it was my chance to wash it clean. I told him it was going to be very difficult for me as I couldn't bend down easily. He turned his back and ignored me. I get it's not his job, but there is something called understanding and human kindness - this man demonstrated neither. I couldn't wait for him to leave.
Pat L, Scottsdale, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 22, 2024
Washer Service
Service was okay. First tech did not order the right part. This added time for the repair to be completed.
Charles K, Seminole, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on March 22, 2024
followup
we have a case number 7773114 for a dryer replacement. Blum emailed us yesterday there are no more parts avaiable. We have been trying to resolve this issue since our first apt on 12/9/23. it is now 3/23/24. we have been told we will speak with off line team. Blum maintenance sent me an email, there are no parts. when do you plan on replacing my dryer,this seems like a scam, I used to love and trust sears
Edward K, Wading River, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on March 21, 2024
Need to reset washer.
Tried to get our technician back. My wife was unable to use the washer to work properly. It kept filling up with water and it began to leak water from the bottom of the wash. We need it to work properly. Mr Juan should have tested the washer to be sure it was in good working condition.
Pete Flores, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on March 20, 2024
Condescending and not sure if there was a problem or not.
My washer leaked when we ran it over the weekend, so I closed the water and scheduled a service call. The technician came over and told us that he did not understand how it could leak when the water is turned off. We explained that our leak detector noticed the water and we had to clean a puddle of water in our laundry room and turn off the water. He looked at our leak detector and said he did not believe that it is a leak detector. He ran the machine and it did not leak. He said nothing was wrong and left. I don't blame him for not finding an issue, but he was condescending and in a rush to leave. Overall, I am not sure if the issue was solved, and was left confused. This might be my worst experience dealing with a technician.
Victor L, Dallas, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 19, 2024
The problem was not fixed
Patrick was very helpful and courteous. He thought he had fixed the issue and instructed us that we should have ice in 24 to 48 hours. We still don't have ice.
Shelley R, Ocean Shores, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 18, 2024
Low review due to ice maker still not working
I gave Mr. Bowman a low rating because after 3 days the ice maker is still not working and need to make another service call. Mr. Bowman found ice stuck in the uce maker, removed it and informed my husband to wait 3 days for it start making ice. Its been 3 days going on the 4th day and still no ice.
Dina P, Waimanalo, HI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 16, 2024
Tech missed problem
The door contacts on the microwave are malfunctioning again. The internal switches don't line up with the door connectors, so the microwave fails to start. The internal section was replaced, but the door appears to be the problem. In order to make the microwave to work at all, you have to pull down on the door as you are shutting it in order for the unit to activate.
Stephen F, Ocala, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 15, 2024
