Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
The diagnosis and startup of my water softener
Jorge was very knowledgeable and answered all my questions about the device
Dave W, Crest Hill, IL
Very good
Once he arrived, he was very good and very quick.
Laura B, Roscoe, IL
Refrigerator probllrm
He knew exactly what was wrong and resolved the problem.
Gary S, Shallotte, NC
Dryer\Washer
Anthony did a fantastic job when he arrived—he was professional, knowledgeable, and left everything clean. I truly appreciate his hard work and dedication. However, my issue is with Sears and A&E's scheduling and service process. I'm given a time window of 8 AM - 12 PM or 1 PM - 5 PM, yet the technicians often show up hours late or not at all. Worse, there's no call, email, or text informing me that my service won't be completed or that I need to reschedule. Instead, I only receive a rescheduling notice after 5 PM, and when that happens, I'm pushed to the bottom of the list rather than prioritized. This isn't a one-time issue—it's happened repeatedly. At one point, I was rescheduled five times in a row (back-to-back-to-back-to-back-back!). That level of disregard for a customer's time is beyond frustrating. It's disheartening because Sears once had a strong reputation for quality service and reliability. Unfortunately, since the company's decline and bankruptcy, things have only gotten worse—especially after COVID. My Master Protection Warranty expires in May 2025, and I have no plans to renew it. It's a shame because there are great technicians out there who do their jobs well, but they're being let down by a broken system. I've seen too many hardworking techs leave because of poor management and customer service practices. Sears needs to fix this if they want to regain trust.
Juan L., Chula Vista, CA
Great tech
Two men before said machine was ok...1.6 years it was not...he figured it out :)
Sarah W, Bernalillo, NM
Excellent service - great technician
He was courteous, prompt, and knowledgeable. He answered all of my stupid questions and even explained what had happened. He was great.
Shanah G, Florence, OR
Super friendly every knowledgeable
Meehan is great at explaining things to me. He has a friendly, upbeat personality. One of a kind. He knows what he's doing. Give him a big raise!
Marcy C, Camano Island, WA
Knowledgeable, friendly
Angel was very polite,.explained and.showed me the problem. You need more employees like Angel! He deserves a.raise!
Yolanda B, Salinas, CA
Very helpful
Austin was very nice and super helpful getting our washer back up and running
Shawn G, Yuba City, CA
VERY GOOD SERVICE
Prompt service and repair. Quickly diagnosed the problem. :)
Danny R, Sonora, CA
