Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
No show (3 Times)
No show 3 times scheduled
Jules F, Melville, LA
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 28, 2025
0
I cannot rate at this moment because your technician didn't come or check/repair my unit.this is the second time your technician cancel the appointment..I'm very upset because I cancelled all my appointments the date that was given your technician because I'm waiting for the service.i hope you can take an action of this because this is the second time last minute they cancel the appointment service.if your technician need the receipt or any proof of purchase why they cannot ask ahead of time or before the date of appointment.and one more thing they email me the total cost of receipt and nobody come and check/repair my washer
Mildred Q, Papaikou, HI
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 28, 2025
Nice but ineffective
Came to fix my GE combo. The drying step was working but taking longer than normal. Now it stays on load sensing forever.
Alfonso H, New Orleans, LA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 28, 2025
Did not fix it.
washing machine still broken. did not open and see if the motor or mounts for the basket are still functional.
Joemin T, Silverdale, WA
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on February 28, 2025
William was great, but the problem wasn't fixed when he left
We are still without a washer. William was a great technician but I still don't have a washer to use?
Ashley A, El Dorado, AR
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 27, 2025
Maytag washer
Technician showed up for the second time of being here and then refused to do anything claiming there was not enough room to work on the appliance. Which he did not let us know during his first visit prior to his second visit even though he had seen the room. All parts were on top of washer upon his arrival.
Benjamin E, Killbuck, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 27, 2025
Maintenance on fridge
I had no problem with Ozie, my disappointment is with the people that managed the service department. I have a microwave oven sitting on my living room floor since December 3, 2004, waiting to be installed, they can't find any one. Go figure. Been a customer for over 20 years, no more, service sucks. I paid almost $1700.00 last year for a master protection plan for about 8 appliances.
Carlene A, Saint Louis, MO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 27, 2025
No show?
1st I was verbally threatened by a technician and now ,no one has been here?
Terry M, Redondo Beach, CA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 27, 2025
Terrible service
The tech kept us updated on the expected arrival time, then didn't show .
Connie F, Minden, LA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 27, 2025
Horrible service
This is the 3rd time he came out, this time he tries to charge me a deductible that didn't exist, tells me he would call me back and never did. The repairs he is doing are quick fixes. First he says it was my Freon then the very next day says I need to replace a larger piece for more money and the AC unit still isn't fixed.
Michael D, Hutto, TX
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 27, 2025
