Maytag Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer Repair
I have no complaints about the person who repaired the dryer. I do have a complaint about the entire process with Sears repair services. I reported my claim (faulty timer) to my insurance company and a repair was scheduled for 2 weeks after. The day of my 1st repair (on a Friday), the service person showed up with no part to fix my dryer. I reported the TIMER was not working but no new timer was brought. WHY?? Sears had all the information to order the correct part - model of the dryer, model #, serial #…what more did you need?? The repair person spent more time in my bathroom than he did working on my dryer. I lost a whole day at work. The part for my dryer arrived the next morning. I was told by my insurance company the repair person would come back on Saturday and complete the repair and he never showed up. I had to schedule another appointment and received a message that the repair person would be at my house between 7:35 and 9 am. I never got a message saying he had been delayed. He did not show up until 4:40 pm and was in my house for less than 15 minutes. AGAIN, I lost another day at work. If I don't work, I don't get paid so I lost TWO days pay due to your inadequate system. When the repair person had not shown up during the time frame indicated on the message, I tried to contact Sears Repair and find out a status but could not speak to a real person because you system is full automated. Your system is TERRIBLE.
Dawn J, Marshall, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 10, 2025
Nice repair man, but appliance is still broken.
I've been trying to get someone out to fix my icemaker for 2 months. When someone was finally available to come out he was very nice, but as soon as he left the icemaker stopped working (again), and an additional problem occurred of the fridge door not closing all the way. Frustrated with both the difficulty in getting someone out, and the continued malfunction that is still not been fixed.
Benjamin K, Allison Park, PA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on May 06, 2025
Working as designed?
The tech could find nothing wrong so left without fixing anything. The washer does not reliably clean clothes leaving undesolved detergent and dry spots on clothes when using the deep fill setting. This is the third repair call on this washer since it was purchased in 2023. The ACU has failed and had to be replaced on 5/29/24, and on 9/26/24 a water valve needed to be replaced. This washing machine has a history of failure in the 2 years since we purchased it. I'm not happy that he said there is nothing wrong. The machine does not work as designed and does not clean the clothes/towels etc. I expected more!
Helena S, Lubbock, TX
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on April 29, 2025
Stove not working still
Leroy was sent out to my house to install new parts needed for my oven to work. Upon arrival he said thing just needed to be adjusted and the oven will be fine. He adjusted whatever he said needed to be adjusted and the oven worked while he was onsite. When I went to use the oven, it worked but would light again to keep the oven up to temp. I've made new appointments which have been rescheduled by sears and I still cannot use my stove. It's been a few weeks now. This is ridiculous
Anthony S, Vallejo, CA
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on April 19, 2025
Y
Cussed out my husband and refused to fix the washer
Tracey T, Madison Heights, VA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on March 11, 2025
bad service
control board was not replace and washer machine not working .
Miguel I, San Bernardino, CA
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on March 08, 2025
Washer has same issue
Washer still has sam exact issue. Still goes straight from sense to done
Joel S, Bismarck, AR
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on March 07, 2025
Crappy Service
He came out to service the Maytag Electric Dryer that wasn't heating properly. He ran the dryer for 15 seconds then opened it and felt the air inside the dyer with his hand (not a thermometer which he should have used) and said that it was heatinf fine. I also had him listen to the dryer that had a rattling noise. He should have removed the front panal to inspect inside to see if anything was loose that was casuing the rattling. All he did was tell me that the rattling noise was because the sryer was sitting on a pedestal and he said that was making the noise. I've had that dyer for 20+ years and it's always been on that pedestal and never made that noise until recently when another servicew technician had taken off the panal.
Kelly Wilson, Cameron Park, CA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 07, 2025
Larry b
No one has come, the right address was put in the special instructions. Which is 108 Cross St, not 108 Frost St. Benjamin has not been here.
Larry B, Benton Harbor, MI
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on March 06, 2025
Another worst warranty co!!!
Worst home appliance warranty Co. They just after collecting premium and co-pay money and they have all the excuses not to do the repair.
Pari I, Mission Viejo, CA
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on March 07, 2025
