LG Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bad experience
Worst ever, incompetent with not any knowledge of her job.
Louis W, Baton Rouge, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 04, 2025
Phillip
Phillip was wonderful but I just used the dryer. Problem not resolved
Shirlene B, Rhome, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on June 04, 2025
Contact With Real Person Impossible
I got the technician, he diagnosed the problem in person, a compressor on my LG Fridge needs replacement. It's under warranty. Now LG wants a copy of my diagnostic report and it's not included with my $129 payment that I paid this company. If you need to speak with a real person to get paperwork or to ask a question the bot can't answer, you are out of luck. Too bad
Amber B, Okmulgee, OK
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 30, 2025
Lg fridge repair
He came out and complained the whole time. He ordered a fan assembly and installed it and we still have the issue no fridge cooling. I called and texted him to let him know what he did did not fix it and he said to call my warranty. I work with repair companies all the time and there is no accountability here. Just toss a part in and go.
Tristan K, Decatur, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 30, 2025
Fixed the washer
We are Super happy and great service to fixed the washer for us and technician was super nice and friendly. My family was happy and appreciate all services.
Sylvia L, Alhambra, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 30, 2025
Sears Appliance Store NO SHOW
The technician never arrived 2 hours after we received the message that the technician is on the way. This is our 15 appointment were no showed up. I challenged you to call or email cooperate office. You will not get a response to your email and no one will answer the phone. This is a TRUE STORY and I can provide proof. The only reason I continue to schedule an appointment is because they were paid for a repair part and need to install it. They have approximately $300 in repair parts that belong in our refrigerator.
Kenneth G, Ennis, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 24, 2025
Repair dryer?
It would have been nice if he fixed the dryer instead of blaming it on the dryer hose. D80 code an hour after he left.
Jason H, Loveland, CO
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 19, 2025
Beverly Shaw
I scheduled a service for my dryer explaining the code that indicated vent blockage (flow sense). I explained all that to the phone person, waited a week for the service man to come and he said it sounds like a vent blockage and he didn't clean vents, only fixed machines. He did nothing, told me to call an air duct company to have the ducts cleaned. He left after about five minutes and was not very friendly.
Beverly S, Canal Fulton, OH
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on May 19, 2025
NOT PLEASANT
Mike is a very rude man. My washer and dryer are in a limited space. In order for him to get to the back of the dryer, my clothes hamper and washer had to be moved. He was NOT gentle in moving the washer or hamper and he didn't move the washer enough to get the metal hamper out so he just force the hamper out rubbing my washer. Some things were hanging on the wall, which didn't need to come down but he just jerked them down. There was some lint in the dryer which he snatched out and shoved it in my hand not gentle at all. He did fix it but the whole experience was very unpleasant and there was not need for it.
Kermit W, Bedias, TX
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on May 16, 2025
Bad Service
Would not show up. Canceled appointment without my consent. Still sent cancellation forms not signed by me.
Rebecca S, Brandon , TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 16, 2025
