LG Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Your home Warranty Services are fraudlulent
This nightmare began on October 28, 2024. Parts were ordered for our LG washer covered by your warranty. Here we are 10 visits, multiple repair attempts, wrong parts apparently being ordered by your technicians, failure of technicians to even show, more than 50 hours of my time lost waiting around, and your repair folks seem surprised that I don't want to lose another day for them to supposedly order the "correct parts" after almost 4 months, 10 service calls scheduled and made or blown off. How many times do you think it is reasonable to fix a washer or decide it cannot be fixed? Perhaps 4 months and 10 appointments? Your tech told me, told me, that he would note that it was non-repairable but looking at his visit notes he did not. His supervisor who he spoke with for more than 20 minutes in his truck would not talk to me despite my requesting Choi that he do so when he was told to order more parts. Scam is too nice of a word to use for what you have done.
Nerino P, Belvidere, IL
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 19, 2025
Could not fix it
Scheduled a service call to fix the wobbling machine and vibrations during spin cycle. The machine is not level and he couldn't fix it.
Lara M, New York, NY
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 18, 2025
Not fixed
First the tech was late, then he said the repair was done and tested. As soon as he left, I put in a load of laundry and got an error message. Now I have a broken washing machine filled with wet, dirty clothes.
M O, Pebble Beach, CA
Customer service response - Dear Member thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 18, 2025
Dryer not drying
Still running 2 cycles to dry clothes
May J, Port Orchard, WA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 17, 2025
Overbooking
Service is very poor. Everytime I use your service. I am apparently the last stop. After waiting all day and now it is way after business hours the technician arrives at 6:45 pm and then says he won't do any service cause he says saw a dead bug in crack of fridge. I believe he just was tired and wanted to go home. It was Valentine's Day. after waiting a week for the scheduled appointment I still have no working refrigerator. Canceled my contact cause I have to find someone else to do repair. Can't wait another week. When do repair men become such wimps
Lynn, Boston, MA
Customer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at HomeServiceReviews@transformco.com, providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on February 17, 2025
Service call
Came for a service call it was making funny noises and didn't get hot Noise didn't happen when he was here but he said it was dirty with lint so he cleaned it I just looked inside the trap and there is still tons a lint and the exhaust isn't hooked up in the back of unit now I have to move it and hook it up
M, La Grange, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 14, 2025
Rude
He was rude and acted like he did want to do his job. Everything was covered with our warranty
Kayza Q, Cypress, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 14, 2025
Performance review…
Roman thought he had the right not to be videoed doing the review of the appliance.I believe that I have every right to video who is in my house and while a review on my appliance is being done.
Jane B, Meadows Place, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 11, 2025
Worst ever
His attitude is unbelievable. He didn't check dryer. Wife says not working. He told he just use a different setting. Then leaves and doesn't say anything. I paid a lot for that dryer. Sears totally let us down on this. When I get home if not working I'll be rescheduling another appt and hope I never see that technician again
Robert J, Louisburg, NC
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 11, 2025
dishwasher
Our dishwasher randomlly cuts out and looses all controls. It comes back to life on its own days later. The repair man just watched it and says it all looks good. And leaves. I getnit was the end of the day but come on. Dis not check its computer or anything. We are stuck with a maybe working dishwasher, and our warranty inches closer to used up. Could have said yup somethings faulty and written us up a replacement like the warranty says!!!
Connor B, Hampstead, MD
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on February 10, 2025
