KitchenAid Washer Repair

KitchenAid washers are known for their durability and advanced features, but like any appliance, they can develop issues over time.

As experienced appliance technicians, we've diagnosed and repaired thousands of KitchenAid washers and compiled this guide to help you identify and potentially resolve common problems.

Washer Won't Start or Power On

If your KitchenAid washer won't turn on, check these potential causes:

Electrical Supply Issues

• Ensure the washer is properly plugged into a functioning outlet

• Test the outlet with another appliance

• Check your home's circuit breaker panel for tripped breakers

• Inspect the power cord for damage or loose connections

• Verify the outlet has the correct voltage (typically 120V)

Control Lock Feature

Many KitchenAid washers include a control lock feature that prevents operation.

How to deactivate:

• Look for the Control Lock button (often marked with a lock icon)

• Press and hold for 3 seconds until the lock indicator light turns off

• On some models, press and hold the "End of Cycle Signal" button

Refer to your model's user manual for specific instructions to deactivate the Control Lock feature on your KitchenAid washer.

Door or Lid Problems

KitchenAid washers have safety features preventing operation when the door isn't secure.

Troubleshooting steps:

• Ensure the door or lid is completely closed

• Check the door latch for obstructions or damage

• Listen for the click of the door switch engaging

• Clean the door seal and latch area of debris

• For front-load models, make sure the door handle is in the fully closed position

Washer Won't Drain Properly

Drainage issues are a common complaint with KitchenAid washers.

Clogged Drain Pump Filter

Many KitchenAid washers have an accessible pump filter that can become clogged.

Cleaning procedure:

• Locate the access panel (typically at the bottom front of the machine)

• Place towels and a shallow pan to catch water

• Turn the filter knob counterclockwise to remove

• Clean out lint, coins, buttons, and other debris

• Reinstall by turning clockwise until snug

Kinked or Clogged Drain Hose

The drain hose can develop blockages or become pinched behind the washer.

How to check and fix:

• Pull the washer away from the wall to inspect the drain hose

• Check for visible kinks, bends, or damage

• Ensure the drain hose isn't inserted too far into the standpipe (no more than 4.5 inches)

• Remove and flush the hose with high pressure water to clear blockages

• Replace the hose if it shows cracks or damage

Drain Pump Failure

The drain pump forces water out of the washer during drain cycles.

Signs of pump problems:

• Humming noise but no water movement during drain cycle

• Grinding or unusual sounds from the pump area

• Water remains in the drum after cycle completion

• Error codes indicating drain issues (typically F9E1 or similar)

Diagnostic steps:

• Listen for the pump motor running during a drain cycle

• Check for foreign objects blocking the pump impeller

• Test the drain pump for continuity if you have a multimeter

• Pump replacement typically requires professional service

Excessive Vibration or Movement

KitchenAid washers should operate with minimal vibration, particularly during spin cycles.

Unbalanced Load

Uneven distribution of clothes is the most common cause of excessive vibration.

Solutions:

• Redistribute the load manually before the spin cycle

• Avoid washing single heavy items (like a comforter) alone

• Mix large and small items for better balance

• Reduce load size for bulky items

Leveling Issues

An improperly leveled washer can cause significant vibration and walking.

How to level your KitchenAid washer:

• Place a carpenter's level on top of the washer

• Adjust the leveling feet at each corner by turning clockwise to raise or counterclockwise to lower

• Ensure all four feet make firm contact with the floor

• Tighten the locking nuts against the washer base after leveling

Shipping Materials Not Removed

New washers contain bolts and spacers to prevent damage during shipping.

Verification process:

• Check the back of the washer for shipping bolts (typically 3-4 bolts)

• Remove any plastic spacers from the base

• Consult your installation guide for the location of all shipping materials

• Save shipping materials for future transport if needed

Washer Leaking Water

Water leaks can cause property damage and indicate various problems with your KitchenAid washer.

Door Seal Issues

Front-loading KitchenAid washers rely on a rubber gasket to prevent leaks.

Maintenance tips:

• Inspect the door gasket for tears, cracks, or deformation

• Clean the seal regularly with a damp cloth to remove detergent residue and debris

• Check for objects caught in the seal that might prevent proper closure

• Leave the door ajar between uses to prevent mold and odors

Detergent Usage Problems

Using the wrong type or amount of detergent can cause excessive suds and leaking.

Best practices:

• Use only HE (High Efficiency) detergent in KitchenAid washers

• Follow dosing guidelines based on load size and soil level

• Reduce detergent amount in areas with soft water

• Avoid regular detergent in HE machines as it creates excessive suds

Loose Hose Connections

Water supply and drain hoses can develop leaks at connection points.

Inspection and repair:

• Check connections at the water supply valves, washer inlet ports, and drain standpipe

• Tighten any loose fittings with pliers (avoid over-tightening)

• Replace cracked or damaged hoses and washers

• Consider stainless steel braided hoses for increased durability

Unusual Noises During Operation

Abnormal sounds during washer operation often indicate specific problems.

Grinding or Metal-on-Metal Sounds

These typically indicate bearing wear or foreign objects in the pump.

Diagnostic approach:

• Check for coins, underwires, or other items caught between drum and tub

• Run an empty cycle to determine if the noise is load-related

• Bearing noise typically increases during spin cycles

• Drum bearing replacement usually requires professional service

Thumping or Slapping

Often caused by load distribution issues or drive components.

Potential causes and fixes:

• Redistribute heavy or single items in the load

• Check for worn drive belt or pulley issues

• Ensure the washer is level on all four feet

• Verify shock absorbers are functioning properly

High-Pitched Squealing

Usually related to motor or pulley problems.

Troubleshooting:

• Check drive belt for wear or damage

• Inspect motor coupler for cracks or broken components

• Listen to determine if noise occurs during specific cycle phases

• Motor or transmission issues typically require professional repair

Error Codes on Digital Display Models

Modern KitchenAid washers display specific error codes to help diagnose problems.

Common KitchenAid Error Codes

F1E1 or F1E2 - Main Control Board Error

• Disconnect power for 5 minutes to reset

• Check for signs of water damage on control board

• Board replacement typically requires a technician

F5E2 or F5E3 - Door Lock Failure

• Ensure nothing is preventing the door from closing completely

• Check door lock mechanism for damage

• Verify door lock electrical connections

• May require lock assembly replacement

F8E1 or LF - Water Inlet Problem

• Check that water supply valves are fully open

• Inspect inlet hoses for kinks or blockages

• Clean inlet screens at the back of the washer

• Verify adequate water pressure (20-120 psi required)

F9E1 or F21 - Drain System Error

• Check drain hose for clogs or kinks

• Clean the drain pump filter

• Ensure drain height is correct (maximum 96 inches)

• May indicate drain pump failure

Maintenance Tips for KitchenAid Washers

Regular maintenance helps prevent common problems and extends the life of your washer.

Monthly Maintenance Tasks

• Clean the door gasket with a damp cloth and mild detergent

• Leave the door ajar between uses to prevent odors

• Run the Clean Washer cycle with Affresh® tablets or equivalent

• Check and clean the drain pump filter

• Inspect hoses for cracks or leaks

Quarterly Maintenance

• Clean the detergent dispenser drawer and removable inserts

• Check inlet hose screens for sediment buildup

• Verify the washer is level on all four feet

• Inspect the power cord for damage

• Check behind and under the washer for leaks

Annual Maintenance

• Replace inlet hoses if over 5 years old

• Clean behind and underneath the washer

• Check all accessible connections for leaks or corrosion

• Inspect shock absorbers and suspension components

• Schedule annual professional washer appliance maintenance and inspection to keep your washer in top shape and lasting longer

When to Call for Professional Service

While many issues can be resolved through troubleshooting, some situations require expert assistance:

• Persistent error codes that don't resolve with basic troubleshooting

• Electrical problems, particularly those involving internal wiring

• Bearing or transmission failures

• Major water leaks from within the washer cabinet

• Control board malfunctions

Our Sears Home Services technicians are specifically trained to diagnose and repair KitchenAid washers. With access to factory-authorized parts and detailed technical information, we can resolve complex issues efficiently and effectively.

Contact our service team for professional KitchenAid Washer Repair assistance when DIY solutions aren't enough.