KitchenAid Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
He called me to tell me he is not coming
He called me to tell me he is not coming
Hisham A, Austin, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 03, 2025
Refrigerator ice maker repair
Failure. Ice maker still doesn't work Been out here several times
Monte M, Burleson, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 28, 2025
3 trips, still not repaired
The icemaker , the reason for the visit still does not work. This is your technicians 3rd trip…and still the ice maker doesn't work.
Rusty H, Flowery Br, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 28, 2025
Repair work
Very unorginized and too big of a window of time for the apointment
Michael T, Plaquemine, LA
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 27, 2025
Refrigerator still does not work
After you replaced the compressor and added new Freon, we did as you instructed by putting a bottle of water in each the freezer and refrigerator compartments. As you instructed We waited 24 hours before opening. Upon opening both the freezer and refrigerator, they were both blowing warm air and not cooling at all. There is an odor of Freon in the kitchen, Please contact us as soon as possible.
Stephen T, Yarmouth, ME
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 26, 2025
Ice machine
Waste of over $600.00… problem not diagnosed at initial visit.. Ice machine still not fixed after completely replacing unit… 2 appointments to evaluate still left with non working ice machine. If I did this in my business would loose my dental license….
Henrik A, Alexandria, VA
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 27, 2025
Is there a zero star rating?
The first time when this technician arrived to my house and after determining what was wrong with the ice maker, he informed my husband and I that we would have to move and disconnect the water line of the ice maker and place it out in the room it was in so he could easily do the repairs. He stated that if he came back and this was not done, he would not do repairs. I asked him for a phone number to his place of employment to discuss this matter. The number he gave me was to a Sears mattress company that only had a voice recording regarding if "my mattress was comfortable?" with no option to speak to a human. I followed up with Sears who I had a master protection agreement with for the appliance, they promised two technicians would come for the repair and they would move it for repairs. This didn't happen and the above individual arrived alone and refused to do repairs. I informed him what Sears had said regarding this situation. He called his boss and I asked to talk to his boss as well and he quickly said " that won't happen." Horrible or really no service from this individual with quite the condescending attitude. He and A& E company deserve each other.
Stephen B, Harahan, LA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 26, 2025
Unhappy
Sears sent this same technician to repair our refrigerator/freezer twice and the issue was never repaired. The second time he came out within a month of time we were charge with the deductible fee for the same recall issue. Very unsatisfied with Sears Home Services
Rachel W, Suwanee, GA
Customer service response - Dear Rachel thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 24, 2025
Never came to my house.
I had a technician coming to my house on sixth of February. It seems like he was on so sorry of medication. He sat outside for 45 minutes before coming in and it took him five minutes to get his mind clear and took out a thermometer to see how cold the freezer is and then looked at the compartment on top of the refrigerator and said there's this issue with the sealer. He said he will order parts and I should have it by next week and they can come and fix it. He never ordered any parts and he never informed me that he didn't order parts or that he's not coming. so I'm giving this person who today was supposed to show up again which he never did is zero rating and your system is zero rating for not contacting me for two weeks.new
Massy N, Boulder, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 20, 2025
Rude
He was rude both times he was here. There definitly was a problem but it was the way he handled it.
Elizabeth K, Brewster, MA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 19, 2025
