Central Air Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
No service
Technician never came did not show up. Still have 2 units to be repaired that are not working
Landmark L, Tupelo, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 09, 2023
Terrible service
Tom was unable to fix my AC then put in the technician report on the invoice that the customer declined service which is TOTALLY FALSE!!!! It seemed like he had never worked on this model GE air conditioner and he didn't know what the error code that was displayed, E14 was or what it meant or how to fix the unit.
Jonathan H, Essex Jct, VT
Customer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on September 25, 2023
Technician
Incompetent. Advised me to pay someone to remove the air conditioner from the wall. I have a five year warranty. Your entire company is just terrible. The air conditioner has not been working since June.
Patricia T, Long Beach, NY
Customer service response - Dear Patricia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 14, 2023
Waste of my time.
His presence was not terrific. Not to mention I still have the same issue. When I was telling him what the issue was, he didn't quite get it. I told him that the temperature thermostat would freeze often more in the morning then during the day when it was rather warm. Again this morning, it did not come on, his recommendation was to turn off the Wi-Fi app. I paid extra for that so it should not be the reason why it's not working. I could actually take a video and show you again today when I hit the button it said it was 64° the room temperature in the room which it was not but once hitting the button you started seeing the temperature go up and then went up to 75. The turn on temperature is 69. But that's what I try to explain to him the room temperature often sleeps, and you have to re-initiate or wake it up , and he had no understanding of what I was talking about. I would not recommend a GE product nor this contract to anyone.
A disappointed customer, Monticello, NY
Customer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on August 22, 2023
Time
Not happy at all the last entry said the technician wouls be there at around 4:06 pm. Did not show up till 5:30pm.
Diana M, Lindenhurst, NY
Customer service response - Diana, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 22, 2023
Air conditioner
The tec came out and did nothing just told me the unit is good even though it mest up my wall inside from it leaking and I told him it's shuts off he saw the damage took pictures but did not not it like he said he would he told me the pass tec did not do they job and clean it like it supposed to be clean he said the whole unit supposed to be out the window it's 24 years old air conditioner and I pay for this for what fir him to tell just buy a new one when u supposed to replace it I will be canceling your service. I'm done with you.
Vermelle P, Jamaica, NY
Customer service response - Vermelle, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 08, 2023
Ac
No help or solution for my ac with this hot weather
Maria V, El Centro, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on July 26, 2023
