Freezer Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Freezer repair
Great job communicating on arrival and repair assessment. I would definitely use them again.
Bradley P, Faribault, MN
Freezer
Was really pleased with the repair man he did a good job
Margaret H, Flushing, MI
Great Service
Jaeqaun was knowledgable and efficient in fixing the seal on my upright freezer. Thanks so much!
Shannon F, Chester, VA
Great experience
Brian was so nice and helpful and clean and efficient. Could not ask for a better serviceman.
Constance P, Iowa City, IA
Rate the technician
Rafael was very courtesy and professional. Cleaned up after himself.
Donna H, Saint Augustine, FL
Freezer repair.
Very much appreciate Randy's effort to keep us updated on his estimated arrival time in addition to his technical skills.
Stephen P, Burlington, VT
Freezer fix
David arrived bright and early. He was friendly and very professional. He immediately got to work after listening patiently to the saga of our freezer. He quickly found the problem, remedied the situation and tested everything before he left. Overall a very good experience.
Mary P, Salem, CT
Excellent Service
Good day: We had the opportunity to have a wonderful service representative to our home today. He was thorough, he explained things in a way that my husband and I could understand and he was extremely professional and polite. Wonderful experience! Not sure the ice maker is fixed or not, but that has nothing to do with the service technician, more of a imperfection in the manufacturing of the Kenmore Elite Refrigerator, bottom freezer. Thank you.
Joan B, Elmhurst, IL
Thorough
The tech was on time and efficient including easy to understand.
Debra E, Greenbelt, MD
Technician was great but….
The technician was great however, it took 4 appointments before the repair was completed. The first appointment was diagnostic and parts ordered. The next appointment the technician never showed up and I got a text 40 minutes before the 5pm window expired. Rescheduled again and again, after waiting all day, no technician and again rescheduled. Finally, the technician came and made the repairs. Each appointment is an 8am to 5pm window so each day was a wasted day. And there was no compensation for my wasted time. Not very good customer service on that end.
Pamela R, Belle Vernon, PA
