5636 US Route 60 E Reviews
Showing most recent reviews from verified customers of Sears Home Services
Janice W
Very knowledgeable
Customer service response - Thank you for recognizing our expertise. We're glad to have met your expectations!
Sears Home Services on August 06, 2024
Jessica W
The technician was great. He identified the issue with my washer, ordered the part needed, and went ahead and scheduled another visit to replace the part on the washer that wasn’t working. On the second visit, he was very efficient with ensuring the washer was now working properly. The only issue I have with the company is the automated system when you try to call. I had a question and found it difficult to get ahold of an actual person. The repair and technician was great though.
Customer service response - Thank you for your feedback, and we are thrilled to hear about your positive experience with our technician. We apologize for the frustration caused by our automated phone system, and we are actively working on improving this aspect of our service.
Sears Home Services on August 05, 2024
Carl S
Ever helpful and the technician actually knew what he was doing showed me thing I actually didn’t know. Very kind and respectful
Customer service response - Thank you for your review! We're pleased that our technician was able to help you and provide valuable insights.
Sears Home Services on August 05, 2024
Clifton J
Spencer shared valuable information with me.
Customer service response - Thank you for acknowledging Spencer's efforts in sharing valuable information with you. We're glad to have been of service.
Sears Home Services on July 11, 2024
Cliff R
Customer service response - A big thank you, Cliff, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 27, 2024
Todd C
Repair man was very nice and did a great job. Excellent service.
Customer service response - Thank you for acknowledging our technician's work and the excellence of our service. We're pleased to have met your expectations!
Sears Home Services on June 03, 2024
Timothy F
Went out of his way to make repairs for our refrigerator
Customer service response - We appreciate your feedback and we're glad we could go out of our way to repair your refrigerator. Thank you for choosing our service!
Sears Home Services on February 25, 2024
Jim L
Showed up on time and completed the work professionally
Customer service response - Thank you for taking the time to leave us a review. We are glad to hear that our technician arrived punctually and provided you with professional service. We appreciate your feedback.
Sears Home Services on January 24, 2024
jame M
The tech was wonderful - but the automated system was most frustrating. The service call was delayed twice because I could not get it to accept that the part had arrived and I was waiting. Tyler was fast, professional, and courteous, and I look forward to resuming maintenance and repair for our other appliances.
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize for the inconvenience caused by our automated system. We are glad that Tyler provided you with fast, professional, and courteous service, and we look forward to assisting you with the maintenance and repair of your other appliances.
Sears Home Services on January 24, 2024
Fred P
The service man was great. He explained everything very well.
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that our service technician provided you with a clear explanation.
Sears Home Services on January 19, 2024
