1555 Green Bay Plaza Reviews
Showing most recent reviews from verified customers of Sears Home Services
Knowledgeable
Knows how to check for the problem and fix it in a timely manner Great job
James P, Wallace, MI
Refrigerator repair
Very professional. They knew exactly what was wrong and it was fixed the same day.
Kathy S, Oconto Falls, WI
washer repair
everything was good and Ryan was able to explain the issue with the washer.
William H, Green Bay, WI
Got the job done
The technician finally got the job done in about an hour today. (After our initial appointment a few months ago. The timeline for repairs is unrealistic!! I am cancelling this warranty program today) But, he did so with many choice words being thrown out of his mouth. He is VERY vocal about his displeasure with how things were not working out with the tools he had. He talks out loud to himself-very loudly. He repeated himself many times and it was very uncomfortable to be in the same room as he was. He sounds like maybe he needs professional help.
Chris, Green Bay, WI
Unhappy
Felt like he didn't want to fix the appliance, said it was a good choice to replace. Quoted 1,400 to replace compressor and it was still under warranty.
Thomas R, Marinette, WI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 28, 2023
Owner
My brand new ice maker installed less than 24 hours ago has quit making ice. I ordered and paid for a new ice maker not a refurbished. I don't like were this is going.
Richard J, Green Bay, WI
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on September 10, 2024
Did nothing
Showed up and didn't do anything. Walked in, said he couldn't do work because the AC was running. Even though we called them out because the AC was leaking water and not blowing cold air. Left after 30seconds, saying he can't fix it. What a joke
Hunter G, Green Bay, WI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 02, 2024
Did this really happen????
I was home the entire day. NO one showed up! Interesting that Ingot a reciept that someone else completed. My ac worked for about 12 hours and quit again.
Julian A, Oneida, WI
Customer service response - Dear Julian thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 24, 2024
Waste of money
I basically was told before he started to just buy a new fridge because LG's are no good. Then I was quoted over $1600. I was told when I set the appointment up a week before that they come with starts to try and fix on the spot. That was not the case. He rattled off a bunch of prices, for items. Swore at his phone a couple times and said he was going to throw his phone across the room cause he was mad at it on not working. Was there maybe 20 mins. The whole experience was a waste of time and money.
Mandy L, Escanaba, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 17, 2024
