115 S Moorland Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Central A/C REPAIR
He was very efficient and thorough. He arrived in a timely manner. Thank you.
Edith B, Sussex, WI
competent
he knew what needed to be done unlike the other tech i still do not like your company service as it is imossiable to talk to a human about everything and any problems that arise with your service
David R, West Allis, WI
Took over 3-months to get fixed.
John was a nice guy and he communicated very well with me; however, it was the another Sears service guy that figured out the problem and ordered the correct part. Then John returned to repair it. I believe we had 6 or 7 parts to come throughout the 3 months. I'm just glad it finally fixed. I've owned appliances by Frigidaire my entire life. I couldn't believe how their dishwasher broke down within 3 years. My old Frigidaire dishwasher over was 21-years-old and still worked before replacing it due to an upgraded kitchen.
Lunye S, Milwaukee, WI
Poor service
Horrible experience an not helpful at all I lost my deductible an waited 2 weeks for absolutely no work done an wasted 10 hours of pay from my job having to wait for Joe to diagnose something an told me he would not fix it an let my warranty to expire an told me to sign up again an not to fix my air conditioner
Dontae M, Milwaukee, WI
Customer service response - Dear Dontae thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 14, 2023
microwave repair
Burning smell coming from microwave which he diagnosed as problem with transformer. However, the same smell continued to come after the transformer change and asked to review again, refused to acknowledge the problem and got angry!
An C, Brookfield, WI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 04, 2023
Unacceptable
It took over 4 weeks just to fix my water tank. Unacceptable time. Your service is just poor and unacceptable. And I just renewed my warranty to. Maybe a mistake on my end..
William C, Milwaukee, WI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on July 31, 2023
