312 S Division St Reviews

Was great and professional 👏 thank you come again 5 🌟 !

Technician was knowledgeable and efficient, along with friendly.

On time very profesional, and didn't hide anything told us within 8/10 minutes what the washer needed.

I can’t comment on the quality of repair service, only the process of booking and attempting to get my appliance serviced. My oven went out on Sunday 3/30. I used the online booking service to select an available repair date of the following Saturday 4/5. You are provided with a window of 8am-5pm. My appointment was confirmed via text after booking. I was texted during that week twice by “Richard” the Sears “virtual AI assistant” asking if I would like to move my appointment up to earlier in the week. Due to having to bring my children to/from school and activities throughout the week, I was unable to commit to an 8am-5pm window during the week and opted to stick with the Saturday date I booked. Saturday rolls around and I make no plans, to keep the long 8am-5pm window available as I had already been without both of my ovens for a week and didn’t want to miss the technician. I received daily emails from Sears trying to sign me up for a credit card and their home warranty throughout the week to “help offset cost of repairs” for my upcoming appointment. None of which I elected to sign up for luckily. I also received a call from an actual representative asking me about my appointment as a front, then launching into a sales pitch for their home warranty. I was told I would receive a call the morning of the appointment from my technician with an ETA. No call received. At 2:15pm I received a text from “Richard” that due to unforeseen circumstances my appointment was cancelled. I was given several new options to reschedule and though irritated I didn’t even receive a call and was only informed after my entire day was spent at home waiting, I promptly chose an option a moment later. Was then told that date was no longer available (within two minutes of it being offered). So I chose another option, Wednesday 4/9. Again with an 8am-5pm window. Here I am today, no call in the morning yet texts and emails still coming reminding me of my appointment. I was able to be at home due to it being my children’s spring break. 3:35pm…a text stating my appointment has been cancelled and they took the liberty to reschedule me on a date I did not choose. I don’t know what kind of business can possibly succeed when you are completely unable to reach a person to speak to. Everything is automated, which is fine if it works. It seems to me that Sears will go ahead and book/cancel/reschedule appointments willy nilly until finally a technician picks up the job or they have an actual real opening. Really shady to threaten to charge the customer if they cancel within 24 hours yet cancel your appointment at the tail end of a 9 hour window after you’ve kept your day open and waiting.

Horrible experience. Sent wrong part. Called Half a dozen times and could never talk to a real human being. Then the order was canceled and the repairman could never help us. I have since filed a fraud case with my credit card company and had to schedule another out of town repair center to come fix my washer. Apparently Sears has decided that human beings no longer need to be available when there are problems and has abandoned all assemblance of customer service.

Horrible experience we couldn't get my dryer fixed at all and we waited all day and wasted our time clbecause he couldn't get approval for a part

No way to communicate with a human. Numerous scheduling delays and blunders. First repair failed before 30-day guarantee. Second visit found different problem, ordered part, and rescheduled...but no one ever showed up or contacted us. There is no good phone number to speak to a human. Website only reschedules over and over. We finally installed the new part ourselves and disputed payment.

It's sadly vacant....take down address so people won't waste time going there. Thank you.