1999 Memorial Dr - Ste 2 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Matt Smith
Randy is the best there is! The picture is of a working dishwasher one day prior to Thanksgiving!
Karen Fondry
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Christine Fries
Customer service response - A big thank you, Christine, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
Sharon Koeppl Medina
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on October 23, 2024
scott gurley
Arrival was a bit later than expected but service was great.
Rosemary Bonett
The repairman was great. 5 stars for Tom. But he was only here for 15 minutes but the labor cost was $397.00. Or $26.50 per minute. I would advise people the service is great but the labor cost is extreme.
sue cross
STAY AWAY FROM THIS BUSINESS! If we could choose ZERO stars, or better yet negative stars we would. We’ve been living with a broken refrigerator now for two weeks, and this company has promised us an appointment four separate times, canceling last minute the day of, each and every time. There is no explanation for the cancellations. You can’t reach a human being. They don’t return calls. Everything is online. There’s nobody to complain to. If you have any other options, I highly recommend using them! This is not the reliable Sears company that people trust and love.
Customer service response - We apologize for the trouble you've faced, sue. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 26, 2024
Randy Herring
If we could have kept our original appointment it would have been better. See waited an extra three weeks to get our washer repaired.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 19, 2024
Jen C
It has not been repaired and I’m still waiting (1week today) to hear from sears on what they are going to do knowing the part is no longer available!
Customer service response - We apologize for the trouble you've faced, Jen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 04, 2024
David Warshow
An absolute nightmarish waste of time, still waiting for a refund for the EIGHT WEEKS of failed repairs and $430 in charges. You're better off just buying a new appliance than working with Sears.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 11, 2024
