141 West Lee Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Awesome thank you!
This tech was great-well mannered and respectful. Listened to us and fixed the issue that day. Washer is quiet and clothes aren't so damp. Thanks again!
Leslie L, Warrenton, VA
Diagnostic of repair for Samsung fridge
We glad we used professional service . We took advice to purchase full coverage insurance for our appliances and only time show if we will use it or not . The representative was respectful, explained will , show up on time , polite and took care well issues . We highly recommend.
Jeffrey B, Washington, VA
Great experience!
The technician was very knowledgeable and explain everything very thoroughly.
Rosemary H, Midland, VA
finally, someone who helped
This is the third visit from your company and at least he could help to find a solution vs passing the buck to Electrolux who does nothing. Appreciate the patient explanation of our issue.
Elizabeth K, Warrenton, VA
Technician
Technician very helpful, thoroughly explained what was wrong and very courteous.
Debbie B, Bealeton, VA
Sears a/c tech
Very nice and professional
Charles S, Culpeper, VA
Seear was excellent 5 stara
He arrived around 5 was able to get the freezer fixed within 30 minutes. It's very professional and proficient.
Brenda H, Warrenton, VA
Dryer Died
Joseph arrived mid-afternoon. I explained what had happened/when the dryer stopped working. Within 20-30 minutes he had it working again!! It was a broken belt & he had a replacement in his van! So glad I didn't need a new dryer!!
Jen, Warrenton, VA
Why does it take 6 appointments for service
ALL Three ordered parts arrived at my house on 7/12/24, repair was finally completed on 8/5/24 You scheduled 6 repair confirmed appointments 7/19-7/19-7/29-7/30-7/31 8/5 and cancelled them the day of, or the day before, except for todays 8/5/24. In total, I even had "3 EMERGENCY requests", several "I talked to scheduling and you are confirmed", two "I will talk to back ????" and many "Dont worry you are confirmed scheduled and I told them you have all the parts ordered". Each time I called in I was assured my NEXT appointment was CONFIRMED set, then it would be cancelled. I did not like that the tech would present a blank screen for my signature on his phone for approval, how was I supposed to know what I was signing? All in all, the phone people were nice and would tell you ANYTHING to make you happy when in fact I had to call 20 times to get a completed repair. Seear was great but I would not renew my service contract if you gave me 4 more years FREE. I would get texts from NEW LEAF "Hi this is new leaf checking status………If repair is complete please press 1" I assume this was so ticket could be closed out. There was no option for NO or any contact information provided. I would have to say in my 74 years this was the VERY WORST SERVICE EXPERIENCE OF MY LIFE, AND I AM SURE YOU HAVE SHORTENED MY LIFE SPAN BY 5 YEARS
Jack SHU, Culpeper, VA
Professional Service
The repair Technician was knowledgeable and very professional. Thank you.
Pamela W, Warrenton, VA
