1206 Greenville Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Marc Andrus
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 03, 2024
Todd Lemasters
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Bonnie Dawson
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 05, 2024
Yvonne Reese
Debra Fitzgerald
These gentlemen were great. Appreciated their honesty and expertise.
Rangeen A
Customer service response - Thank you for the 4-star rating, Rangeen! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on December 23, 2024
Serena Diehl
Serviceman was here right at 8 am, diagnosed quickly. No parts were needed, and was reasonable in fees.
Customer service response - Thank you for your positive feedback! We're glad to hear about your satisfactory experience with our prompt and efficient service.
Sears Home Services on July 15, 2024
Pearl Estrada
Customer service response - Hi Pearl, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on June 16, 2024
Carey Petit
My review is of the service provided by SEARS Appliance Repair, not of Al the repairman. The repair was for a refrigerator bought through Best Buy. The Best Buy warranty used AIG insurance, who subbed out the repair to SEARS. SEARS canceled my first appointment with no warning, for what they said were "unforeseen circumstances" and then rescheduled it to a date they picked, with no input from me. I received daily automated reminders of the upcoming rescheduled repair for the whole week prior. Then on the day of the rescheduled repair (which was to be sometime between 8am-5pm), I get an automated message at 4:41pm saying the repair was again "canceled for unforeseen circumstance." The repair was re-rescheduled yet again for a week later. I get no further reminders of the new re-rescheduled repair appointment. In the meantime, I asked Best Buy to hire a local repair company instead. I thought the re-rescheduled repair had now been canceled with SEARS. But then at 7am this morning I get an email saying the repairman would at my home between 9-10am today. I then tried to cancel the supposed repair appointment, but the SEARS website said I could only cancel it through the insurance company. Absolutely ridiculous!!! Not a single actual person could be reached at SEARS about the repair; they were fully automated by phone, text and email. Even the texts I got from SEARS were AI generated. SEARS canceled, multiple times, with no explanation, and then wouldn't even let me cancel the final appointment that should not have been happening anyway. Do NOT use SEARS for appliance repairs!
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on March 16, 2025
Yuliana Vazquez
Be aware that sometimes these big companies will only send a tech to try to sell you their appliance warranty versus doing a quick fix on a reasonable price. The price to repair my washer was going to be almost as much as to buying a new one. So I declined the repairs. They charge you an automatic $120.00 diagnostic fee. Which was a whole lot of nothing.
Customer service response - We apologize for the trouble you've faced, Yuliana. This is not the experience we want for our customers. Please email us at BRS3@transformco.com so we can assist you further. Thank you for your patience.
Sears Home Services on December 05, 2024
